Eligibility Specialist II

Job Details Position: Eligibility Specialist II – Department of Health and Human Services (DHHS), Office for Family Independence (OFI) Location: Rockland, Maine. Partial telework possible with management approval. Grade 21 (Professional & Technical Services). Salary: $21.54 – $30.14 per hour. This position is not eligible for visa sponsorship or STEM OPT extensions. Responsibilities Evaluate information and apply program standards to accurately determine complex eligibility decisions, often for multiple programs at the same time, including performing intermediate mathematical calculations. Use multiple technology systems to enter, review, and verify eligibility‑related data and documentation. Clearly explain program rules, requirements, and decisions to applicants and recipients—through writing, over the phone, or in person. Review and process information received electronically or by mail to ensure completeness and compliance. Connect individuals with additional programs and services that may support their health and well‑being. Engage in outreach efforts to provide program information, accept applications, and determine eligibility. Gather evidence, develop reports, and represent the Department at administrative hearings. Demonstrate strong communication and interpersonal skills, working with people from diverse backgrounds and varying needs during complex system navigation. Minimum Qualifications A four‑year combination of education, training, and/or progressively responsible experience in a social services setting that demonstrates interviewing and data‑gathering skills for eligibility determinations, claim resolutions, and/or customer service requests, *or* A bachelor’s degree in Social Services, Business Administration, or a related field. Equal Employment Opportunity Statement As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds, including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. Reasonable accommodations are available to qualified individuals with disabilities upon request. #J-18808-Ljbffr