Associate Experience Coordinator (Human Resources)

Position Summa ry


The AE Coordinator provides essential operational and administrative support across payroll-adjacent processes, benefits administration, HR systems, and office operations. This role supports the accurate execution of defined HR and payroll processes, assists with audit and compliance preparation, and helps maintain consistent documentation and data practices. The AE Coordinator partners closely with Payroll, Benefits, and HR Systems teams while escalating exceptions and complex issues to the appropriate owners.

Key Responsibilities

Payroll & Compliance Support
• Process wage garnishments and other payroll deductions in coordination with Payroll, in accordance with established procedures
• Support tax uploads, reconciliations, and compliance documentation
• Assist with uncashed check outreach and resolution efforts
• Provide administrative and documentation support for 401(k) audits and related reporting

Benefits Administration
• Support employee benefits inquiries and qualifying life event processing following defined guidelines
• Partner with the benefits team to ensure timely updates and accurate documentation
• Assist with benefits data reconciliation, audits, and administrative reporting

HR Systems & Data Management
• Maintain and update employee records in HRIS systems with a high level of accuracy
• Support HR data audits, reporting, and issue resolution by identifying discrepancies and escalating as needed
• Serve as backup support for HR data management and administrative updates

Audit & Compliance Preparation
• Prepare and organize documentation for internal and external audits, including payroll, benefits, and retirement plan audits, in accordance with established requirements
• Track audit requests, deadlines, and supporting materials and coordinate with internal stakeholders
• Maintain audit-readiness files and support follow-up requests, escalating questions or exceptions to the appropriate owner
• Assist with compliance-related documentation while relying on defined processes and oversight

Process Documentation & SOP Support
• Maintain and update standard operating procedures (SOPs) for HR operational processes such as garnishments, qualifying life events, audits, and administrative workflows
• Document existing processes and changes as directed, ensuring consistency and accuracy
• Partner with functional owners to confirm documentation reflects current practice
• Identify gaps or outdated documentation and escalate recommendations for review

MINIMUM QUALIFICATIONS & COMPETENCIES

To perform this job successfully, an individual must perform each essential function satisfactorily. The requirements listed below represent the knowledge, skill, and performance required. Reasonable accommodation may enable individuals with disabilities to perform essential functions.

QUALIFICATIONS:

• 2+ years of experience in HR operations, HR coordination, payroll support, benefits administration, or a related business role, and/or an Associate's degree in Human Resources or a related business field. Higher education experience preferred.
• Experience executing transactional HR processes with a high level of accuracy, confidentiality, and attention to detail is preferred.
• Familiarity with HRIS systems, audit preparation, and compliance documentation support is preferred.
• Working proficiency in Microsoft Office, including Excel, Word, and PowerPoint
• Ability to independently use Excel for day-to-day data management (e.g., filtering, sorting, basic formulas, and formatting)
• Ability to follow defined procedures while recognizing when to escalate issues or seek clarification
• Strong organizational skills with the ability to manage multiple priorities and deadlines

Physical Limitations:

1. Physical Demands: While performing the essential functions of this job the employee is frequently required to sit, talk, hear, stand, walk, bend, stoop, etc.; is occasionally required to lift and/or move up to 50 pounds; is occasionally required to maintain body balance while ascending or descending, and to maintain body equilibrium while bending at the waist or at the knees.
2. Must be able to work long or irregular hours as well as be capable of on-site response to all manner of emergencies arising at any hour of any day.

Other Terms & Conditions:

1. The job expectations statements above are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills. Post University is an Equal Opportunity Employer.
2. The Company makes all selection and other employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic orientation, or any other characteristic protected by applicable law.
3. In addition, the Company provides reasonable accommodations for applicants or employees with physical or mental disabilities in accordance with applicable law(s).
4. If an accommodation is required to apply for employment, or to perform the essential responsibilities of a position you seek, please contact Associate Experience so appropriate arrangements can be made.
5. As an at-will employer, nothing contained above modifies or alters each associate's employment status is "at-will" unless otherwise approved by Post's Chief Executive Officer and President in writing.

8-4:30 or other within normal business hours; hybrid.