Product Support Technician

Job Title

Will be responsible for performing accurate troubleshooting & diagnosing, timely repairs, and component installation on all models of Masaba equipment to ensure proper factory specification and correct system operation

This position will require the technician to work in the field as well as in Masaba manufacturing facilities

Provides technical support over phone, email, and text to customers on maintenance and operational issues

Must be willing to work out of town, overtime, and weekends

Hold follow up meeting with required personnel to discuss engineering changes and upgrades

Assist with final equipment inspections to ensure MASABA quality goals are met

Assist with continuous improvement of department processes

Work Experience Requirements

Must be able to work safely with minimal supervision while on customer sites and in the Masaba manufacturing facilities

Must be coachable, able to take direction, take initiative and follow through to completion

Must be willing to learn and improve skill level for future advancement

Attention to detail and conscientious nature

Strong sense of urgency along with customer service and verbal communication skills

Strong mechanical, electrical, and hydraulics system reasoning skills

Good judgment and strong critical thinking skills

Valid driver's license with good driving record

Must be able to obtain and maintain a passport

Must be able to obtain and maintain MSHA certification

Ability to work independently and with self-motivation

Must be able to communicate clearly in English

Ability to work standing on hard surface (e.g. concrete) for long periods of time in hot or cold environment

Must be able to read and interpret basic electrical, mechanical, and hydraulic blueprints

Must be able to perform basic shop math functions and use standard measuring devices

Ability to work with hand tools

Ability to work at heights including utilizing ladders and manlifts

Ability of hands to grasp and manipulate small objects/tools

Lift and carry up to fifty pounds and crawl in tight spaces

Ability to work at high elevation

Computer application literacy including Microsoft Office Suite (Word, Excel, etc.) and ability to learn internal business system