Private Club General Manager

Job Description

Job Description

The Role

The General Manager is the operational and cultural heart of the club. They own the member experience end-to-end — from the moment someone joins to the depth of relationship built over years. They lead the full team, manage the daily operation, and are the primary steward of the club's standards, its culture, and its reputation.

This is a rare role; it requires someone who thinks like a host, operates like an executive, and genuinely loves being in a room full of interesting people. Someone who finds energy in the details and has the intelligence to see how every small decision connects to the larger experience.

The GM reports directly to the founder and works in close partnership with the F&B Director, Head Chef, and Membership Manager.

What You Will Own

Member Experience

• The quality and consistency of every member touchpoint — arrival, service, connection, departure
• Member satisfaction and retention — knowing the membership deeply, personally, and continuously
• The onboarding experience for every new member
• The connection design and social architecture of the club — introductions, table curation, community building
• Oversight of the CRM and member preference system — ensuring the team knows and remembers what matters

Operations

• Day-to-day operational management across all areas — front desk, floor, bar, dining room, events, valet
• Pre-shift briefings and post-shift debriefs — setting the standard and holding it
• Floor lead structure — ensuring clear ownership and decision authority at every shift
• Vendor and supplier relationships beyond F&B — technology, valet, linen, maintenance
• Opening preparation — leading the pre-opening roadmap from hire through to day one

Team

• Hiring, onboarding, and developing the full front-of-house team
• Building and sustaining the culture outlined in the hospitality playbook
• Performance evaluation and ongoing coaching
• Creating a team environment where excellent people want to stay

Commercial

• Private event and membership revenue in partnership with the events and membership teams
• Operating within agreed budgets — labour, procurement, maintenance
• Reporting to the founder on operational performance, member satisfaction, and team health

What We Are Looking For

Experience

• Eight or more years in premium hospitality, private members clubs, or luxury hotel management
• Demonstrated experience managing a full-service food and beverage operation
• Experience opening or significantly relaunching a hospitality venue strongly preferred
• Familiarity with the private club or membership model — understanding what makes members stay, not just join