Member Services Manager

Client: USSEA (US Skateboard Education Association)
Title: Member Services Manager (1099 Contract, Remote)
Pay: $25–30/hour + performance commission
Hours: 20-30 hours per week (possible to expand to 40 as we grow)
Number of hires: Two (2), one to work US ET the other US PT hours +

About USSEA

USSEA certifies skateboard instructors and brings skateboarding into schools, PE programs, camps, and communities across the country. Our mission is to make skateboarding safer, simpler, and accessible to everyone by training, certifying, and supporting the educators who teach it.

The Role

You'll be the voice of USSEA. Members call you with questions and problems. Prospects hear from you in outreach calls. Content comes from you to keep members engaged across web and social channels.

We're hiring two Member Services Managers right now — one covering US Pacific Time hours and one covering US Eastern Time hours, so we have live coverage across the lower 48 during business hours.

Your core responsibilities:

● Answer member calls and resolve their issues
● Make sales calls (cold, warm, and hot) and convert prospects to paying members weekly
● Write and post member engagement content
● Maintain website and social media presence
● Support sponsor and partner relationships

What We're Looking For

You are organized, a clear communicator, and motivated by hitting targets. You genuinely enjoy making calls — cold and warm — because being on the phone is a major part of this role. You have your own computer with solid internet, and you thrive in a startup environment that evolves quickly.

Bonus Experience

Skateboarding background or genuine eagerness to learn it. Nonprofit, grants, or donor funding experience. Action sports marketing. Teaching, camps, or school program experience. Comfort with basic AI tools.

How It Works

● Classification: Independent contractor (1099), US-based
● Hours: 20–30 hours/week, flexible — one daily team working session at 9:00am PT. This isn't a status-update check-in — it's real work: solving problems, building, and driving momentum alongside one of the founders and the rest of the team.
● Commission structure: In development. As the program gains traction, you'll have direct input into how commission is structured — this isn't handed down from above, it's built with the team actually doing the selling.
● Response expectations: TBD — to be finalized with the hire(s)
● Can grow into a full-time salaried role

Work Directly With a Founder

This role isn't siloed. You'll work daily with one of USSEA's founders — solving real problems, contributing ideas, and getting exposure to every part of the organization. We're small and building fast, and everyone is expected to bring energy, creativity, and momentum to the shared vision, not just execute tasks.

The Key Expectation

Two things, every week: convert new members and sell products, and maintain and engage existing members to keep creating value for them.