Player Support
Frameshiftstudios
FrameShift is a Roblox game studio based in Miami. We started in 2024 with a simple goal: make games on Roblox that are actually worth playing. We're a small team — which means the people we bring in have a real say in what we build and how we build it. About this role First contact for players who have a problem. Bug reports, account questions, in-game issues — you'd handle the volume and escalate what needs escalating. The goal is that players feel heard and actually get a resolution. You Will Respond to player tickets through our support platform Identify common issues and flag them to the right team Write canned responses and FAQ entries for repeat questions Keep response times within our SLA targets You Have Prior customer or player support experience, ideally in a gaming context Hands-on experience with Zendesk or a comparable ticketing platform Comfortable working across Google Workspace (Docs, Sheets, Gmail) day-to-day Strong written communication — responses should be clear, professional, and solution-focused Roblox familiarity so you can understand what players are describing without needing it explained Organized and able to manage a live ticket queue without things falling through the cracks #J-18808-Ljbffr Frameshiftstudios
Vacancy posted 3 days ago
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