Field Support Specialist

6-month contract to hire

Must Haves:

• 1–2 years in IT support.
• Bachelor’s degree or equivalent experience.
• Strong troubleshooting and communication skills.
• Ability to create accurate documentation and manage tickets. (ServiceNow and excel)
• Basic networking knowledge (training provided).
• Willingness to fly out weekly; flexible schedule (Mon–Thu travel, Fri off).

Plusses:

• Certifications such as Network+ or Palo Alto.
• Experience with ServiceNow and Microsoft tools.

Overview

We are seeking an IT Field Support Specialist to provide technical support for solar project sites across multiple states. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently while traveling frequently.

Key Responsibilities

• Provide on-site and remote IT support for laptops, desktops, mobile devices (Apple & Android), and Windows systems.
• Support Microsoft Office 365, SharePoint, and OneDrive.
• Troubleshoot basic networking issues (DHCP, DNS, VPN, VLAN, IP addressing).
• Document work thoroughly in ServiceNow and Excel; maintain shared calendars in Outlook.
• Respond promptly to tickets, emails, and calls; manage helpdesk queue daily.
• Configure and deploy jobsite networking equipment and computers.
• Deliver excellent customer service to internal teams and project staff.
• Travel weekly to job sites across states (Arizona, West Virginia, Mississippi, Arkansas).
• Work independently and proactively seek solutions or escalate issues when needed.

Benefits & Perks

• Paid overtime during contract period.
• Flex days every 2–4 weeks (12–26 paid days off, excluding PTO).
• Hotel points and flight mileage are yours.
• Company card for flights, hotels, and meals.
• Gas reimbursement at $0.70/mile (vehicle provided if travel exceeds $1,500 miles a month).
• Growth opportunities and continuing education support.