Member Support Specialist

Job Description

The Member Support Specialist provides administrative, operational, and analytical support to the Member Support team and assists with day-to-day coordination of projects, communications, reporting, and member support activities. This role requires exceptional organizational skills, professionalism, confidentiality, and the ability to manage multiple priorities in a fast-paced environment.

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The Member Support Specialist must have a “customer service excellence mindset” to deliver a high level of service to members by demonstrating responsiveness, empathy, professionalism, and a commitment to resolving issues effectively while building strong, lasting relationships.

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• Assist with daily review and organization of emails, correspondence, and requests.

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• Prepare follow-up correspondence and meeting summaries.

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• Assist with preparation and proofreading of Newsbriefs and member communications.

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• Assist with PLV reports, reconciliation support, coupon analysis, and pricing analysis.

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• Create presentations, spreadsheets, charts, and meeting materials.

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• Track project timelines and follow-up items to ensure completion.

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QUALIFICATIONS:

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• Associate degree or bachelor’s degree preferred in Business Administration or related field.

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• Minimum of 2-5 years of administrative or business coordination experience.

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• Help Desk experience highly preferred

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• Demonstrates independent analytical and strategic thinking, applying role-specific knowledge and experience to develop sound recommendations that support business objectives.

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• Effectively manages multiple complex priorities while maintaining strong organization, accountability, and attention to detail.

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• Utilizes intermediate-level Microsoft Office and business systems skills to efficiently complete tasks and communicate effectively.

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• Contributes confidently to discussions by clearly articulating ideas, collaborating across departments, and engaging diverse stakeholders to drive solutions