Guest Service Agent

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Guest Service Agent- JLL What this job involves: As a Guest Service Agent at JLL, you'll be at the heart of delivering exceptional workplace experiences that create lasting partnerships with our clients. This role is all about enhancing daily interactions through proactive communication, high-touch service, and genuine hospitality that makes every person who walks through the door feel valued. You'll execute our experience program on-site, combining your passion for service with brilliant people skills to create a hospitality-focused workplace environment. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and you'll play a vital role in that mission by increasing engagement between JLL, service partners, and clients. We believe the most effective teams are built when everyone is empowered to thrive, and this position offers the opportunity to enhance your individual personal and professional skills while setting the standard for superior client experiences. What your day-to-day will look like: • Manage guest service programs including temporary access badges, landlord building access cards, lost and found, luggage storage, and quarterly inspections for art and meeting rooms • Assist with site events in coordination with the conference services team and administrative staff to create memorable experiences • Escalate and resolve problems associated with building services including janitorial, mailroom, facilities, copier services, parking, badging, and conference rooms by submitting work orders through appropriate channels • Work collaboratively across service lines to ensure seamless service delivery and exceptional client experiences • Support projects and initiatives that enhance employee engagement, increase productivity, reduce costs, and create value for clients and JLL • Deliver proactive communication and high-touch service that strengthens partnerships between all stakeholders • Perform additional job duties as requested to support the overall experience program Required qualifications: • High school diploma or GED • 2+ years of prior relevant experience in hospitality, facility/property management, operations, or commercial real estate • Exceptional customer service skills and professionalism with a genuine passion for hospitality • Proven ability to manage multiple priorities and deliver results in a fast-paced environment • Excellent verbal and written communication skills with the ability to communicate professionally across all levels • Highly collaborative with strong interpersonal skills and a track record of initiative, integrity, and good judgment • Proficient skills in Google Suite (Gmail, Sheets, Docs) Preferred qualifications: • Experience working in client-facing roles within corporate environments • Familiarity with work order management systems and building service coordination • Background in creating hospitality-focused workplace environments Schedule: Part-time position Monday through Friday, 8:00 AM to 1:30 PM. Location: Plano,TX This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site -Plano, TX If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.