Guest Service Agent

Guest Service Agent- JLL

As a Guest Service Agent at JLL, you'll be at the heart of delivering exceptional workplace experiences that create lasting partnerships with our clients. This role is all about enhancing daily interactions through proactive communication, high-touch service, and genuine hospitality that makes every person who walks through the door feel valued. You'll execute our experience program on-site, combining your passion for service with brilliant people skills to create a hospitality-focused workplace environment. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees and you'll play a vital role in that mission by increasing engagement between JLL, service partners, and clients. We believe the most effective teams are built when everyone is empowered to thrive, and this position offers the opportunity to enhance your individual personal and professional skills while setting the standard for superior client experiences.

What Your Day-To-Day Will Look Like:

Manage guest service programs including temporary access badges, landlord building access cards, lost and found, luggage storage, and quarterly inspections for art and meeting rooms

Assist with site events in coordination with the conference services team and administrative staff to create memorable experiences

Escalate and resolve problems associated with building services including janitorial, mailroom, facilities, copier services, parking, badging, and conference rooms by submitting work orders through appropriate channels

Work collaboratively across service lines to ensure seamless service delivery and exceptional client experiences

Support projects and initiatives that enhance employee engagement, increase productivity, reduce costs, and create value for clients and JLL

Deliver proactive communication and high-touch service that strengthens partnerships between all stakeholders

Perform additional job duties as requested to support the overall experience program

Required Qualifications:

High school diploma or GED

2+ years of prior relevant experience in hospitality, facility/property management, operations, or commercial real estate

Exceptional customer service skills and professionalism with a genuine passion for hospitality

Proven ability to manage multiple priorities and deliver results in a fast-paced environment

Excellent verbal and written communication skills with the ability to communicate professionally across all levels

Highly collaborative with strong interpersonal skills and a track record of initiative, integrity, and good judgment

Proficient skills in Google Suite (Gmail, Sheets, Docs)

Preferred Qualifications:

Experience working in client-facing roles within corporate environments

Familiarity with work order management systems and building service coordination

Background in creating hospitality-focused workplace environments

Schedule: Part-time position Monday through Friday, 8:00 AM to 1:30 PM.

Location: Plano, TX

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

On-site Plano, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay