Front Desk Agent

Front Desk AgentJoin our dynamic hospitality team as a Front Desk Agent at The Lowline Hotel, where your warm personality and commitment to exceptional service will create memorable experiences for our guests. This role offers an exciting opportunity to be the welcoming face of our hotel, ensuring each guest feels valued and well-cared for from check-in to check-out.Key Responsibilities:Greet and register guests efficiently and courteously upon arrivalMake, modify, and cancel reservations to maximize occupancy and revenueServe as the hotel operator, handling phone inquiries and guest requestsPerform concierge duties, providing information about local attractions, dining, and services when needed.Settle guest accounts accurately upon departureProvide attentive, courteous, and efficient service throughout the guest's stayMaintain a professional appearance and uphold the hotel's standards of serviceRequirements:High School diploma or equivalent required; college coursework in hospitality or related field is a plusPrevious experience in customer service, or hotel environment preferredExcellent communication and interpersonal skillsPositive, upbeat personality with a genuine desire to deliver outstanding guest serviceAbility to handle multiple tasks efficiently and remain calm under pressureStrong attention to detail and problem-solving skillsProficiency with reservation systems and basic computer skillsBasic problem-solving skills and the ability to handle routine issuesClerical and organizational skills to manage tasks efficientlyStrong oral communication skills and a customer/client-oriented mindsetAbility to work well as part of a team and follow instructions.Ability to work weekends and holidays.We foster a welcoming and inclusive work environment that values growth, teamwork, and professional development. Join us and be part of a team dedicated to creating exceptional guest experiences and advancing your career in the hospitality industry.