Housekeeping Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Management Palm Beach Gardens, FL, US Salary Range: $55,000.00 To $75,000.00 Annually Reports To: Operations Manager FLSA Status: Exempt SUMMARY The Housekeeping Manager at Frenchman’s Creek Country Club is responsible for overseeing the daily cleanliness, presentation, and organization of the Club’s facilities, ensuring a five-star environment for our members, guests, and staff. This role leads and supports a team of housekeeping professionals, ensuring consistent service excellence across all areas of the property. ESSENTIAL DUTIES AND RESPONSIBILITIES Department Operations and Standards Oversee all daily housekeeping operations throughout the Club, including member areas, locker rooms, restrooms, administrative offices, fitness and spa facilities, event spaces, and other assigned areas. Establish, maintain, and enforce housekeeping standards that reflect Frenchman’s Creek’s commitment to a five-star member and guest experience. Conduct daily opening, closing, and routine inspections to ensure all areas consistently meet Club standards for cleanliness, presentation, safety, and organization. Identify deficiencies proactively, assign corrective actions, and verify that issues are resolved promptly. Develop and maintain inspection checklists and quality-control procedures for all housekeeping areas. Leadership, Staffing, and Performance Management Lead, schedule, train, coach, and motivate the housekeeping team while maintaining a positive, professional, and service-driven work environment. Maintain appropriate staffing levels based on member activity, events, seasonal demand, and operational requirements. Create and maintain staffing schedules to provide full coverage during peak periods, weekends, holidays, and special functions. Monitor attendance, punctuality, productivity, and overall employee performance; provide coaching and corrective action when necessary. Conduct and document employee performance evaluations in accordance with Club policies. Participate in interviewing, hiring, onboarding, orientation, and training of housekeeping employees. Cross-train employees to ensure adequate coverage and operational flexibility. Recognize and reinforce employees who consistently demonstrate strong performance and service standards. Training and SOP Development Develop, maintain, and implement Standard Operating Procedures (SOPs) for housekeeping operations. Ensure employees are properly trained on cleaning standards, equipment operation, chemical handling, member service, safety procedures, and emergency response. Maintain accurate training records and provide ongoing coaching and refresher training. Regularly review SOPs and update procedures as operational needs, equipment, products, or Club standards change. Member Service and Communication Ensure housekeeping employees understand and consistently demonstrate Frenchman’s Creek standards for professionalism, discretion, appearance, and member interaction. Respond to member concerns, requests, and service issues related to cleanliness promptly and professionally. Follow up on significant member concerns to ensure satisfactory resolution. Proactively identify opportunities to improve the member experience through cleanliness, presentation, and service. Maintain confidentiality and discretion regarding members, guests, staff, and Club activities. Special Events and Cross-Department Coordination Coordinate housekeeping coverage and cleaning requirements for weddings, member events, holidays, special functions, and high-volume Club activities. Develop pre-event, during-event, and post-event cleaning plans as needed. Inspect event spaces before and after functions and ensure deficiencies are corrected promptly. Collaborate with Events & Catering, Food & Beverage, Operations, Fitness, Spa, and other departments to coordinate daily operational and special-event needs. Adjust staffing and priorities based on event schedules, member activity, and changing operational requirements. Linen, Laundry, and Supply Management Manage inventory levels and par levels for cleaning supplies, linens, paper products, amenities, and housekeeping equipment. Coordinate the collection, distribution, storage, and availability of linens throughout the Club. Monitor linen quality, usage, loss, and replacement needs and coordinate with laundry operations or outside vendors as applicable. Maintain appropriate inventory levels while controlling waste and staying within the department budget. Order supplies and equipment as needed and maintain accurate purchasing and inventory records. Budget and Labor Management Manage the housekeeping department’s operating expenses in accordance with the approved budget. Monitor labor hours, overtime, staffing levels, and supply costs and take corrective action when necessary. Identify opportunities to improve efficiency, reduce waste, and control operating costs without compromising service standards. Review purchasing needs and make recommendations regarding supplies, equipment, and departmental expenditures. Maintain accurate departmental records necessary for payroll, budgeting, purchasing, and financial reporting. Safety, Chemical, and Regulatory Procedures Enforce all Club safety procedures and ensure employees follow proper practices when handling chemicals, cleaning equipment, and other potentially hazardous materials. Ensure chemicals are properly labeled, stored, diluted, and handled in accordance with manufacturer instructions and Club procedures. Maintain and ensure employee access to applicable Safety Data Sheets (SDS). Ensure employees use appropriate personal protective equipment (PPE) and receive proper safety training. Conduct routine safety inspections and promptly correct unsafe conditions or practices. Report workplace injuries, accidents, chemical exposures, and other safety incidents in accordance with Club policies. Ensure housekeeping equipment is used safely and maintained in proper working condition. Equipment, Facilities, and Preventive Maintenance Maintain an accurate inventory of housekeeping equipment and supplies. Ensure vacuums, floor machines, carts, pressure washers, and other housekeeping equipment are properly cleaned, maintained, and stored. Coordinate preventive maintenance and timely repair or replacement of damaged or outdated equipment. Train employees on the proper operation and care of housekeeping equipment. Monitor assigned facilities for maintenance or cleanliness issues and communicate deficiencies to the appropriate department for resolution. Documentation and Administration Maintain accurate documentation for payroll, attendance, inspections, inventory, purchasing, training, employee performance, safety incidents, and departmental activities. Maintain current housekeeping checklists, SOPs, training records, and inspection documentation. Review and approve payroll information for accuracy and timely submission. Prepare routine departmental reports and provide operational updates to the Operations Manager. Maintain organized records for supplies, equipment, vendors, and departmental expenditures. Emergency Response and Special Cleaning Coordinate housekeeping response to spills, water leaks, bodily-fluid incidents, unexpected cleaning requirements, and other facility emergencies. Mobilize housekeeping staff quickly when emergency or high-priority cleaning is required. Coordinate with Operations, Security, Maintenance, and other departments during emergencies as appropriate. Oversee seasonal preparation, deep-cleaning projects, annual maintenance periods, and transitions during off-season periods. Lost and Found and Member Property Ensure all items found by housekeeping employees are properly documented, secured, and turned over in accordance with Club lost-and-found procedures. Ensure employees understand the importance of discretion and proper handling of member and guest property. Additional Responsibilities Perform other duties and responsibilities as assigned by the Operations Manager. Represent the Housekeeping Department professionally and support the overall goals and service standards of Frenchman’s Creek Country Club. QUALIFICATIONS Strong leadership and people-management skills with a hands-on, service-driven approach. Demonstrated ability to hire, train, coach, evaluate, and hold employees accountable to established standards. Excellent organizational, communication, interpersonal, and problem‑solving abilities. Strong attention to detail and a high standard for cleanliness, presentation, and service excellence. Working knowledge of housekeeping chemicals, cleaning equipment, safety procedures, and proper chemical storage and handling. Ability to develop and implement SOPs, training programs, inspection procedures, and quality‑control standards. Ability to manage staffing, labor hours, overtime, inventory, purchasing, and departmental expenses within budget. Ability to respond professionally and effectively to member concerns and service recovery situations. Ability to coordinate housekeeping operations across multiple departments and during special events. Proficiency with scheduling systems, payroll processes, inventory records, email, Microsoft Office, and other basic computer programs. Bilingual in English and Spanish is a plus. Ability to work a flexible schedule, including evenings, weekends, holidays, and special events. EDUCATION AND/OR EXPERIENCE 3–5 years of progressive experience in a housekeeping supervisory or management role, preferably in a luxury hospitality, resort, hotel, or private club environment. PHYSICAL REQUIREMENTS Ability to work both indoors and outdoors and in a variety of environmental conditions. Ability to safely lift, move, push, and pull housekeeping supplies, equipment, carts, and other items as required. Ability to remain active and mobile for extended periods while inspecting and supporting operations throughout the property. Availability to respond to operational needs, emergencies, and special events outside of a standard schedule when necessary. Ability to stand, walk, bend, reach, lift, push, and pull for extended periods in a fast‑paced environment. #J-18808-Ljbffr