Front Office Administrator

Job Description

Job Description

Jameson Prosthetics is a small, patient-focused prosthetics clinic looking for a  friendly, organized, and dependable Office Administrator to join our small team.

Jameson Prosthetics is a trusted provider of high-quality prosthetic care. Our mission is to deliver compassionate, professional service to every patient we serve. An ideal Office Administrator candidate would have the desire and embrace the ability to grow, learn, take on new responsibilities and welcomes change. The Office Administrator will play a key role in ensuring smooth coordination between patients, providers, and the business owner/prosthetist. This position involves direct interaction with patients, healthcare professionals, and insurance representatives, requiring strong communication, multitasking, and organizational skills. The canddiate will manage the front desk, with the schedule of 8 am – 4pm Monday-Friday.

Responsibilities

• Greet patients warmly and provide a welcoming, professional front-office experience
• Answer phones, respond to messages, and assist patients with questions and scheduling
• Complete and maintain patient intake paperwork and administrative documentation
• Assist with insurance authorizations and follow up on authorization requests
• Assist with billing and insurance-related administrative tasks including calculating patient financial responsibility.
• Manage office supplies, greet visitors, patient scheduling, maintain office cleanliness, assist patient with registration forms completion.
• Follow up with physicians' offices to obtain required clinical documentation, including doctor's notes and other records
• Track outstanding paperwork, authorizations, and documentation to help keep patient care moving forward
• Maintain strong, professional relationships with referral sources, physician offices, and other healthcare partners
• Communicate with referral sources and follow up as needed regarding patient referrals and documentation
• Verify insurance benefits and initiate prior authorizations in compliance with payer requirements.

The Ideal Candidate

• Friendly, warm, and genuinely enjoys helping people
• Highly organized and able to follow through on tasks without constant supervision
• Comfortable communicating with patients, physicians' offices, insurance companies, and referral partners
• Detail-oriented, especially when handling paperwork and insurance-related tasks
• Professional and confident on the phone and in person
• Able to multitask and prioritize in a busy, small-office environment
• A team player who is willing to jump in wherever needed
• Comfortable learning new systems and processes
• Reliable, proactive, and willing to take ownership of responsibilities

Preferred Qualifications

• Previous experience in a medical office, healthcare, or administrative setting
• Experience with insurance authorizations, billing, referrals, and/or medical documentation
• Proficiency with Microsoft Office Suite, EMR/EHR systems
• Familiarity with HIPAA and patient confidentiality
• Experience working with physicians' offices or insurance companies

About the Role

Because we are a small clinic, this position is a critical part of the team. Jameson Prosthetics is currently owned and operated by an individual, and the Office Administrator to be hired would the be 2nd and only employee.

You will have the opportunity to build relationships with our patients and referral partners while playing a meaningful role in keeping the clinic organized and our patients' care moving forward. If you are personable, detail-oriented, dependable, and enjoy being part of a close-knit team, we would love to hear from you.

To Apply: Please submit your resume and a brief introduction telling us why you would be a good fit for Jameson Prosthetics.