Asst. Front Office Mgr

Job Description

Job Description

About the Role:

The Warwick Hotel Denver is looking for a Full-Time Assistant Front Office Manager plays a pivotal role in ensuring the smooth and efficient operation of the hotel's front desk and guest services. This position is responsible for supporting the Front Office Manager in overseeing daily front office activities, including guest check-in and check-out, reservations, and night audit processes. The role requires maintaining high standards of customer service and operational excellence to enhance guest satisfaction and uphold the hotel's reputation. The Assistant Front Office Manager also leads and motivates the front office team, ensuring proper employee scheduling and adherence to hotel policies and procedures. Ultimately, this position contributes significantly to creating a welcoming and seamless experience for all guests while supporting the overall management objectives of the accommodation facility.

Minimum Qualifications:

• High school diploma or equivalent; associate degree or higher in hospitality management preferred.
• Proven experience in front office operations within the accommodation and food services industry.
• Demonstrated leadership skills with experience in employee scheduling and team supervision.
• Proficiency in hotel reservation systems and key management systems.
• Strong communication skills with a customer-focused approach.
• Direct and train front desk and guest services staff. 
• Assist Guest Relations/Receivables as necessary.
• Perform Manager on Duty functions in the absence of upper management.
• Any other duties as assigned by the Front Office Manager.

Preferred Qualifications:

• Experience with night audit procedures and financial reconciliation in a hotel environment.
• Certification in hospitality management or related fields.
• Familiarity with multiple hotel property management systems (PMS).
• Bilingual abilities to enhance guest communication and service.
• Prior experience in a supervisory or assistant managerial role within a hotel.

Responsibilities:

• Assist in managing daily front office operations, including guest check-in, check-out, and reservation processes.
• Supervise and schedule front office staff to ensure adequate coverage and efficient service delivery.
• Conduct night audit procedures to verify and balance daily financial transactions and reports.
• Ensure compliance with hotel standards, policies, and procedures to maintain service quality and operational consistency.
• Handle guest communications professionally, addressing inquiries, requests, and resolving complaints promptly and effectively.

Skills:

The required skills such as leadership and employee scheduling are essential for effectively managing and motivating the front office team to deliver exceptional guest service. Knowledge of night audit processes and hotel reservation systems ensures accurate financial reporting and efficient booking management, which are critical for daily operations. Familiarity with hotel key systems supports secure and smooth guest access management. Strong guest communication skills enable the Assistant Front Office Manager to handle inquiries and resolve issues promptly, enhancing overall guest satisfaction. Preferred skills like bilingual communication and advanced hospitality certifications further empower the role to meet diverse guest needs and contribute to continuous operational improvements.