Title Processing Associate

Job Description

Job Description

Department: Title Services Group

Schedule: 6:00 AM – 2:30 PM PST

Employment Type: Full-Time

Position Overview

The Auditor I is a key member of the Title Services Group, responsible for processing automotive collateral and title-related paperwork in accordance with state and county requirements. This fast-paced position requires strong attention to detail, effective communication skills, and the ability to consistently meet established service, production, and quality standards.

The ideal candidate is organized, dependable, comfortable managing a high volume of work, and able to research and resolve title-related issues efficiently.

Key Responsibilities

Manage a high volume of tasks accurately, efficiently, and within established service-level expectations.

Process automotive title and collateral paperwork in accordance with applicable state and county requirements.

Sort, organize, validate, complete, execute, and ship documentation according to established procedures.

Communicate effectively by phone and email with motor vehicle agencies, internal departments, and clients regarding title-related questions and issues.

Use company proprietary software to conduct research and perform data entry.

Research, analyze, and resolve problems in a timely and accurate manner.

Consistently meet established production, quality, and service-level goals.

Collaborate effectively with team members and other departments.

Maintain compliance with corporate policies, procedures, and applicable requirements.

Complete required safety and ergonomic training and follow department guidelines.

Respond to inquiries via fax and email as needed.

Perform additional duties and responsibilities as assigned.

Maintain schedule flexibility based on business needs, including the ability to work overtime when required.

Qualifications & Skills

Strong attention to detail and accuracy.

Excellent organizational and time-management skills.

Ability to work effectively in a fast-paced, high-volume environment.

Strong written and verbal communication skills.

Ability to research information, identify issues, and develop timely solutions.

Comfortable working independently while also contributing to a collaborative team environment.

Ability to follow detailed procedures and compliance requirements consistently.

Basic computer proficiency and ability to learn proprietary software and systems.

Ability to meet established productivity and quality expectations.

Work Schedule

6:00 AM – 2:30 PM PST

Schedule flexibility and overtime may be required based on business needs.