IT Manager

At Quadel , we believe great work starts with great people. That's why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We're currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

JOB SUMMARY

The IT Manager will provide hands-on technical support to site and ensure user base receives high-quality support while maintaining the integrity of our Microsoft 365, networking, and cybersecurity infrastructure.


DUTIES AND RESPONSIBILITIES

• Serve as the primary onsite liaison for the MSP. Monitor their performance against SLAs, manage the escalation of complex tickets, and lead weekly coordination meetings to ensure project alignment.
• Provide internal management of Microsoft 365 environments, Microsoft Entra ID, and cloud-based phone systems, ensuring the MSP maintains these systems according to corporate standards.
• Responsible for configuring and maintaining network printers, copiers and scanners.
• Oversee the security and connectivity of our three offices. This includes verifying the configuration and uptime of firewalls, VPNs, and the effectiveness of EDR and SIEM monitoring.
• Provide regular updates to the Managing Director and Corporate Sr. Manager of IT regarding system health, security vulnerabilities, and MSP performance metrics.
• Assist in managing the local IT budget and coordinating hardware/software procurement through approved vendors.
• Act as the internal champion for our 100+ staff members, ensuring they have the tools and training needed to excel with Office products and industry-specific applications.
• Asset Tracking: Maintain an accurate and up-to-date inventory of all IT assets across our three office locations.
• Manage IT Specialist with job tasking and supervision.

SUPERVISORY RESPONSIBILITIES
Yes

QUALIFICATIONS

• 5+ years of professional IT experience, specifically including direct experience managing or working within an MSP model.
• Deep familiarity with Microsoft 365 administration and Microsoft Azure and Entra ID.
• Practical knowledge of firewalls, VPN architecture, and network scanners and copiers.
• Solid understanding of EDR, SIEM, and modern cybersecurity best practices. Creating and maintaining Disaster Recovery Plans.
• Experience implementing and maintaining cloud-based VoIP phone systems (not managed by MSP).
• Exceptional verbal and written communication skills, with the ability to report effectively to executive- level leadership.
• Experience training the user base on Microsoft technologies and creating technology user guides.
• Microsoft and CompTIA certifications.
• Knowledge of the Affordable Housing sector but not required.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally/required to lift/push/carry items up to 35lbs.

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.

Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

Employment is contingent upon successful completion of pre-employment requirements, which may include background screening, pre-employment drug test and verification of credentials.

This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.