ADMINISTRATIVE PROGRAM MANAGER 1 (CORRESPONDENCE PROCESSING UNIT)

ADMINISTRATIVE PROGRAM MANAGER 1 (CORRESPONDENCE PROCESSING UNIT)

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ADMINISTRATIVE PROGRAM MANAGER 1 (CORRESPONDENCE PROCESSING UNIT)

Salary

$3,579.00 - $7,025.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

MVA/PJ/221907

Department

LDH-Medical Vendor Administration

Opening Date

06/04/2026

Closing Date

6/11/2026 11:59 PM Central

• Description

• Benefits

• Questions

About this Job

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about the Louisiana Department of Health (

Make a statewide impact on Louisiana’s Medicaid and LaCHIP programs! This leadership opportunity directs the daily operations of the Correspondence Processing Unit, ensuring the accurate and timely processing of critical member communications that support enrollment and retention for thousands of Louisiana residents. Leading a dedicated team of classified and contract staff, you’ll play a key role in improving customer service, driving operational excellence, and supporting access to essential healthcare coverage across the state. If you are a motivated leader with strong operational and team management skills, we encourage you to apply.

An ideal candidate should possess the following competencies:

Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.

Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.

Thinking Critically:The ability to analyze information objectively, identify connections across sources, and form logical, well supported conclusions.

Acting Decisively: The ability to make timely, confident decisions using sound reason.

Communicating Effectively:The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.

Leading Effective Teams: The ability to build, guide, and motivate teams to achieve goals through collaboration, accountability, and shared purpose.

Managing Conflict: The ability to recognize, address, and resolve disagreements constructively while preserving relationships and promoting mutual understanding.

Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.

Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.

Minimum Qualifications

Three years of experience in administrative services; OR

Six years of full-time work experience in any field; OR

A bachelor's degree.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere ( .

Job Duties and Other Information

Job Duties:

· Direct and manage statewide correspondence processing operations, ensuring the timely receipt, sorting, scanning, indexing, filing, and disposition of Medicaid and LaCHIP mail in compliance with federal and state requirements.

· Supervise and provide leadership to classified and contracted staff, including assigning work, monitoring performance, coordinating schedules, and ensuring operational goals are achieved.

· Establish workload priorities and adjust staffing assignments to meet changing business needs, workload demands, and legislative or policy changes.

· Ensure accurate processing of correspondence-related case actions within LaMEDS and EDMS, including document uploads, case updates, address changes, death notifications, and member requests.

· Develop, implement, and monitor operational procedures, quality control measures, and performance standards to maintain efficiency, accuracy, and compliance with Medicaid program requirements.

· Analyze operational reports, workload data, and service trends to identify improvement opportunities, evaluate program effectiveness, and provide recommendations to management.

· Lead special projects and process improvement initiatives, advise leadership on emerging issues affecting member services, and support strategic planning to enhance customer service and program operations.

Position-Specific Details:

Location: Medical Vendor Administration / Eligibility Field Operations / East Baton Rouge Parish

Appointment Type: Probational, Job appointment, Promotional or Detail of a permanent classified LDH employee.

Cost Center: View phone number on click.appcast.io

Position Number(s): 50656063

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process.

Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes

will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

Paula Jackson

View email address on click.appcast.io

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

View phone number on click.appcast.io

This organization participates in E-verify, and for more information on E-verify, please contact DHS at View phone number on click.appcast.io.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at

Parental Leave– Up to six weeks paid parental leave

More information can be found at

Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day

• Martin Luther King, Jr. Day,

• Mardi Gras,

• Good Friday,

• Memorial Day,

• Independence Day,

• Labor Day,

• Veteran's Day,

• Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System ( LASERS has provided this video ( to give you more detailed information about their system

• Teacher's Retirement System of Louisiana (

• Louisiana School Employees Retirement System ( among others

01

CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.

• I share main ideas clearly and adapt to the audience when reminded.

• I communicate clearly, listen actively, and explain complex ideas well.

• I craft messages that connect, inspire, and drive action across audiences.

02

CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

DR: Driving Results - How well do you set goals, stay focused, and follow through—especially when faced with challenges or competing demands?

• I struggle to set direction, miss deadlines, avoid challenges, or resist feedback.

• I set basic goals, make some progress, and accept feedback when supported.

• I set clear goals, stay focused, take ownership of results, and use feedback to improve.

• I set bold goals, lead progress, push through setbacks, and help others learn from challenges.

04

DR: Driving Results - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

LET: Leading Effective Teams - How well do you guide and support teams to work together and reach shared goals?

• I struggle to provide direction, build trust, or communicate effectively. I avoid delegation or decision-making.

• I offer basic guidance and occasional feedback, but sometimes delay addressing issues or miss important gaps.

• I set clear direction, encourage teamwork, communicate well, make sound decisions, and delegate tasks effectively.

• I build high-performing teams, empower others, adapt communication to the situation, and lead with vision and trust.

06

LET: Leading Effective Teams - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

MC: Managing Conflict - How do you handle disagreements, tension, or conflict in the workplace?

• I respond poorly to conflict and may misread issues, escalate tension, or harm relationships.

• I try to communicate during conflict but may lose control or use strategies that don’t work well.

• I identify the root of conflict, use respectful communication, and apply fair strategies to resolve it.

• I resolve complex conflicts by understanding deeper causes and strengthening relationships in the process.

08

MC: Managing Conflict - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

09

SP: Solving Problems - How do you approach challenges and work toward effective solutions?

• I focus on surface issues, miss root causes, or struggle to follow through on solutions.

• I gather some information, but my solutions may not be fully thought through or feasible.

• I analyze problems thoroughly, identify root causes, and follow through with realistic, adaptable solutions.

• I anticipate and solve complex problems, develop innovative solutions, and improve systems based on outcomes and feedback.

10

SP: Solving Problems - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

11

To ensure compliance with LDH Nepotism Policy#41, if you have any immediate family members that are currently employed by LDH, please list the name and relationship. Please type “N/A” if no immediate family members are employed by LDH.

Required Question

Employer

State of Louisiana

Address

1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone

View phone number on click.appcast.io

Website

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