Contact Center Architect-Austin, TX
Staffing the Universe
Contact Center Architect
Location: Austin, TX Rate: DOE $/Yr. Position Type: Fulltime Interview Process: Phone Followed by F2F
US Citizen, Green Card and GC EAD
Job Description:
8-10 years of industry experience with strong technical skills in Contact Center technologies in Genesys.
Provided architecture solution for enterprise applications
Experience with Genesys Routing (IRD/URS)
Experience with Genesys Composer & ORS
Hands on experience with design & development of routing strategies
Hands on experience with focus on various Genesys technologies & solutions
Experience with Cassandra
Understanding of the system architecture. Given a requirement be able to come up with the architecture, ability to suggest solutions and identify loopholes in system. Need to have holistic view of system -and develop effective solutions.
Plan, scope, size, architect, design, prototype and engineer Genesys framework components
Contact Center technologies. Genesys SDKs
Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML)
Ability to innovate and present new ideas/solutions
Ability to handle customer discussions effectively and interact with multiple stakeholders
Driving efficiencies and implementing roadmap to constantly improve speed of response
Carry out periodic Service reviews and identify areas of service improvement actions. Implement service improvement action plan
Vacancy posted 13 hours ago
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