Bilingual Call Center Rep

Bilingual Call Center RepresentativeCare Alliance Health Center is seeking a Bilingual Call Center Representative to join our team. This role is an opportunity to serve as first point of contact for patients by phone. This position supports patient access through scheduling appointments, insurance verification, and general inquiries. The position will communicate effectively in English and Spanish.At Care Alliance, our mission is to transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all. We are looking for someone who is customer focused, has attention to detail, and wants to make a meaningful impact in the communities we serve.About This RoleThe Bilingual Call Center Representative serves as the first point of contact for patients, providing scheduling, insurance verification, and customer support in both English and Spanish. This position plays an important role in advancing our mission of providing exceptional, accessible, and compassionate healthcare for all.What You'll DoIn this role, you will:Answer and route incoming calls promptlySchedule, confirm and reschedule patient appointmentsTrack and follow up on no-shows, cancellations, and appointment changesUpdate and verify patient demographic and insurance information in the electronic health recordOpen telephone encounters, refill requests, and route messages to appropriate staffMaintain accurate and timely documentation of all patient interactionsWhy Care Alliance?When you join Care Alliance Health Center, you become part of a mission-driven organization committed to improving access to high-quality healthcare and serving our community with dignity and respect.Our competitive benefits package for eligible employees includes:Paid Time Off10 paid holidaysMedical, dental, and vision coverageLife insuranceRetirement plan with employer match of up to 7%Work EnvironmentThis role operates in a fast-paced call center or administrative environment with frequent interaction with patients and care team members. The position requires the ability to manage high-call volumes while maintaining professionalism and accuracy.What We're Looking ForHigh school diploma or GEDBilingual in English and SpanishMinimum of one year of customer service or call center experience, preferably in a healthcare settingStrong verbal and written communication skillsIntermediate proficiency with Microsoft Office applicationsPreferred:Associate degreeExperience with electronic health records (EHR), preferably EpicIf you're looking for an opportunity to use your skills while making a meaningful impact in the community, we'd like to hear from you. Apply today and join Care Alliance Health Center in providing exceptional, accessible, and compassionate healthcare for all.