Leasing agent

Leasing Agent – Multifamily (Apartment Community) The Leasing Agent is responsible for leasing apartments, providing exceptional customer service to prospective and current residents, and supporting the overall occupancy and revenue goals of the community. This role plays a key part in creating a positive first impression and maintaining strong resident relationships. Key Responsibilities 1. Leasing & Sales Greet and engage prospective residents, in person, online, and by phone Conduct property tours and effectively present apartment features and community amenities Convert leads into leases to achieve occupancy and revenue goals Follow up with prospects and maintain an active leasing pipeline Process rental applications and lease agreements accurately 2. Marketing & Lead Generation Assist in implementing marketing and outreach strategies Maintain and update online listings (ILS platforms, social media, website) Monitor market trends and competitor pricing Participate in community outreach and resident referral programs 3. Resident Relations Provide excellent customer service to current and prospective residents Respond to inquiries, concerns, and service requests in a timely manner Assist with resident retention efforts and lease renewals Help organize resident events and engagement activities 4. Administrative Duties Maintain accurate leasing records and reports Prepare and execute lease agreements and addenda Collect deposits, rent payments, and related documentation Ensure compliance with company policies and Fair Housing regulations 5. Property Presentation Ensure model units, show units, and common areas are clean and presentable Report maintenance or curb appeal issues to appropriate teams Maintain strong knowledge of unit availability and property features Qualifications Required High school diploma or equivalent 1+ year of customer service, sales, or leasing experience Strong interpersonal and communication skills Basic computer skills (Microsoft Office, email, data entry) Preferred Previous multifamily leasing experience Experience with property management software (Yardi, RealPage, AppFolio, etc.) Knowledge of Fair Housing laws and leasing regulations Skills & Competencies Strong sales and closing ability Customer-focused mindset Excellent communication and follow-up skills Attention to detail and organization Ability to multitask in a fast-paced environment Physical Requirements Ability to walk the property and conduct tours regularly Ability to stand for extended periods Ability to navigate stairs and multiple floors Work Schedule Full-time position Weekends required (typically Saturday) Flexible schedule based on leasing traffic Compensation & Benefits (Optional) Base pay + leasing commissions/bonuses Renewal and occupancy incentives Health, dental, and vision insurance Paid time off and holidays Employee rent discount (if applicable) Optional Performance Metrics Lease conversion ratio Occupancy rate Lead response time Renewal conversion rate Resident satisfaction scores #J-18808-Ljbffr