Customer Success Manager

About Credo AI Credo AI is a venture-backed company on a mission to empower organizations to responsibly build, adopt, procure and use AI at scale. Credo AI has built a pioneering platform for context-driven AI governance, AIrisk assessment and compliance (to regulations like the EU AI Act and standards like NIST AI RMF, ISO 42001 etc) to ensure compliant, fair, and auditable development and use of AI. Our goal is to move responsible AI development from an “ethical” choice to an obvious one-by ensuring AI’s benefits are universally accessible while addressing the full spectrum of its risks. We aim to do this both by making it easier for organizations to integrate responsible AI Governance practices into their AI development and by collaborating with regulators/policymakers to set up appropriate ecosystem incentives. Founded in 2020, Credo AI has been recognized as a one of the Most Innovative Companies of 2024 by Fast Company, a Technology Pioneer by the World Economic Forum, named to the CBInsights' AI 100 List and World's Most Promising Startups list, and included in Fast Company’s Next Big Thing in Tech and Intelligent Applications Top 40 by Madrona, Goldman Sachs, Microsoft and Pitchbook. About the Role As a Customer Success Manager at Credo AI, you will guide customers in the enterprise-wide adoption of the Credo AI Governance Platform. You will lead account and project management through the lifecycle, drive platform adoption across teams, and ensure customers realize long-term value. As a trusted advisor and primary point of contact, you will align platform capabilities to customer needs, support success plans, and collaborate cross-functionally to deliver meaningful outcomes. Key Responsibilities Lead enterprise-wide adoption of the Credo AI Governance Platform; by managing projects and coordinating with internal teams to ensure successful and timely delivery. Oversee all customer lifecycle activities, including delivering onboarding and training, coordinating support, leading business reviews, managing retention, supporting renewal and expansion, and driving advocacy. Define and execute success plans aligned to customer goals and milestones to drive governance outcomes and long-term value. Develop a deep understanding of customer priorities, decision-making dynamics, and success drivers to support long-term growth. You Might Be a Good Fit If You have 5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS companies, with a track record of managing and growing large accounts. You bring strong project management skills and have successfully led multiple concurrent customer engagements. You are an excellent communicator who can articulate complex concepts to both technical and non-technical audiences and advocate effectively for customer needs. You work well across functions and can align teams including Sales, Product, and Engineering to support customer success. AI fluency or willingness to learn is a requirement. Highly Desirable: Prior work in a startup environment managing Fortune 500 customers. Experience implementing GRC software. Familiarity with AI governance frameworks and operationalizing governance workflows. Ability to support US time zone hours (EST or CST) Location & Remote Culture While this is a remote role and we're a fully distributed team, we routinely meet up in-person. We support individual members to coordinate in-person coworking whenever possible, and organize company-wide offsites multiple times a year. At Credo AI we value diversity, equity, and inclusion as core principles in our work environment, and the development of our product offerings, and we have implemented initiatives to foster and support these values. Credo AI Benefits & Perks Competitive Salary and Equity Health : We offer health, dental, and vision coverage. We also offer an ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home. Coworking : We will cover the cost of co-working spaces like WeWork and in-person meetups. Unlimited PTO : Credo AI has unlimited time off to support our employees Generous Parental Leave: We offer up to 12 weeks of paid parental leave. 401(k) plan for employees (US only)