HAL - Waiter (Pinnacle Grill)

Leads the service for food and beverage in an assigned station in the Pinnacle Grill. Ensures guests are consistently provided with courteous, prompt and efficient service according to company standards.Key Responsibilities:

Comply with company policy regarding waste separation and environmental compliance.; Assist with achieving departmental guest satisfaction targets and food and beverage revenues by controlling guest flow and seating to achieve maximum turns in the outlets.; Follows and is compliant with all HESS rules and regulations.; Ensures that assigned station is properly setup with the required amounts of china, glassware, silverware and mis-en-place prior to the start of service.; Complies with sequence of service for food and beverage and directs and instructs Assistant Waiters to ensure timeliness of service to guests.; Meets or exceeds individual revenue target.; Ensures satisfaction of service with guests in assigned station and resolves any service and/or product deficiencies that may occur.; Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.; Demonstrates accurate and complete product and menu knowledge including food and beverage offerings, portion sizes, food allergies, and other related information in order to delivery high guest experience.; Provides service to guests in Lido Market as assigned in order to support the overall operation.; Provides service to guests in Neptune Lounge as assigned in order to support the overall operation.; Actively promote the use of the Company’s proprietary Navigator App and responsible for acquiring the necessary skills and knowledge to effectively assist guests with the workings of the App.; Performs other job-related functions as assigned.;

Core Capabilities:

Ability to work in a fast-paced environment and maintain a high level of professionalism.; Positive attitude and works with a ‘guests first’ mentality.; Provides personable service at all times.; Team player with good communication skills; Takes initiative, self-disciplined, and must be an outgoing individual.; Pleasant, polite and neat appearance.; Must be able to tell apart and understand the difference between Allergies and Special Diets in order to provide excellent service.; Ability to live in close quarters, share limited space with other cabin-mates;

Skills, Knowledge & Expertise

2+ years’ experience as a Waiter in a 5+ star hotel, cruise ship or high-volume restaurants performing the functions in a similar position.; Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar.; High school diploma or foreign equivalency is required.;