Help Desk Specialist

Help Desk Specialist Ft. Meade Area, MD · Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K–$85K Secure the Mission. Set the Standard in Cybersecurity. Helm Point Solutions is a woman-owned cybersecurity and physical security firm supporting the nation’s most critical systems and infrastructure. We’re seeking Help Desk Specialists to support a program in the Ft. Meade area. What You’ll Do As a Help Desk Specialist, you will: Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users. Provide healthand status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and /or servers to resolve the issue. Document and communicate outage information to coworkers and customers. Provide tier 1 response to customer service requests received via phone, email, chat and tickets. Document all communications in a ServiceNow ticket system, elevate tickets as needed Provide basic instructions on how to use services to both external and internal customer. Troubleshoot customer accounts and users' ability to logon to the collaboration environment What You Bring Required Qualifications TS/SCI with Polygraph Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+, CCNA, A+, Net+) Why You'll Love Working Here A supportive leadership team that listens and invests in your growth A collaborative, security-cleared team passionate about mission success Career advancement opportunities with a rapidly growing company 401(k) with Company Match Profit Sharing & Performance Bonuses Leave Buy-Back Program Community Engagement Opportunities Flexible work environment and career growth support Next Steps Helm Point Solutions, Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected veteran status, or other non-merit factor. #J-18808-Ljbffr Helm Point Solutions, Inc.