Seasonal Support Champion Associate, Alderwood

Macy's is more than just a store. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. As a Seasonal Champion, you play a key role in creating a welcoming, energized, and customer-focused environment during our busiest time of year. You'll lead by example-supporting your peers, driving a culture of service and sales across all channels, and helping maintain a clean, organized, and inspiring store. Whether sharing product knowledge, helping customers find their perfect item, training new colleagues, or stepping in to support store operations, you bring enthusiasm, adaptability, and a genuine passion for hospitality to every shift. Your leadership helps set the tone for the season and ensures customers and colleagues alike feel valued and supported.

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How Our Seasonal Champions Spend Their Day…

As a Seasonal Champion, you come in energized and ready to make an impact - wearing your name badge with pride, greeting teammates with warmth, and helping ensure the sales floor is clean, organized, and ready for customers. You help set the pace by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions - so you're prepared to support the team and engage customers confidently.

On the floor, you lead through action - by welcoming customers and new colleagues with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships. You foster a welcoming culture by supporting onboarding efforts for new colleagues and by setting the tone for consistent service from the start. 

You help maintain a shoppable space by recovering fitting rooms, updating signs and pricing, helping with support functions in the store, and jumping in on merchandise moves-keeping the floor looking great throughout the day.

You help the team Finish Strong - by reminding them to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank-you, often using the customer's name and adding a personal touch.

You know that service starts with each other . You model collaboration, honesty, and care-supporting your peers so the whole team can better serve our customers and communities.

And we know that excellence is a journey - we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Leadership: Provide Active Supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales. Redirecting support as needed.

Coordinate with store leadership to identify and address operational challenges.

Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions. 

Available to support the needs of the business including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Be comfortable communicating and collaborating with customers and colleagues

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Merchandise discounts

Performance-based incentives

Employee Assistance Program with mental health counseling and legal/financial advice

Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This position may be eligible for performance-based incentives/bonuses. xhyhwjd Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.