Intake Coordinator FTL

Job Title

This position is responsible for assisting with driver log intake, answering the phone, taking messages, greeting clients, and office visitors in a friendly and courteous manner.

Job Duties

Answering a high volume of calls on a daily basis (MUST complete Phone Request, Special Events or Daily Job forms.

Serves visitors by greeting, welcoming, and directing them appropriately (Notifies company personnel of visitor arrival.

Ensure reception area is tidy and presentable, with all necessary stationery and material.

Receiving and sorting daily mail.

Answer all emails in a timely manner.

Assist office manager as needed.

Complete work tickets for drivers on a daily basis.

Ensure all work tickets are returned and filled out properly.

All orders requested via email are to be sent a response with Delivery/Pickup confirmation and print email to attach with the work ticket.

Daily- Match all tickets with labor tickets and verify against driver log (Check off and initial).

Daily- Final edit all tickets, scan, rename & move to customer file.

Daily- ALL tickets for following day MUST be made and put in driver's box outside.

MUST check tickets are complete by verifying equipment delivered vs equipment picked up.

MUST notify customer immediately of any missing equipment.

Ensure Arrow Board #'s are on ticket if used attached with the Inspection Check List.

AB/VMS boards MUST be logged into the white board when they are being used for rental and taken off when they are picked up for inventory purposes.

New customers- fax credit reference form to their references (follow up to ensure all documents are received back so we may begin working with the company).

Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

Company reserves the rights to add or change duties at any time.

Job Qualifications

High school Diploma or equivalent.

1-2 years of experience in an office environment as a receptionist, front office representative or similar role (preferred).

Bilingual (Spanish & English).

Excellent verbal and written communication.

Able to multitask.

Knowledgeable with Microsoft Word and Outlook.

Customer focus and telephone skills.

Strong attention to detail.

Physical Requirements/ Work Environment

While performing the duties of this job, the employee is regularly required to stand, walk, sit and talk or hear, both in person and by telephone.

Requires lifting and carrying of up to 25lb or more.

Requires using hands to handle, control or lift objects with a strong grip