Coordinator, Front Desk

divh2Front Desk Coordinator/h2pIts rewarding to be on a team of people that truly believe in making an impact! We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us./ph3Job Summary/h3pThe Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care./ph3Essential Duties Responsibilities/h3h3Administrative Responsibilities/h3ulliPatient Intake and Onboarding/liliCreate new patient profiles in the EMR system./liliConduct welcome calls and schedule initial appointments./liliMail welcome packages to new patients./liliObtain required annual consents and patient signatures./liliEncourage and assist patients with Patient Portal enrollment./liliCoordinate translation services as needed (e.g., Propia app)./li/ulh3Scheduling and Visit Management/h3ulliGreet patients and visitors warmly, creating a welcoming and professional environment/liliAddress patients concerns or complaints and escalate issues appropriately/liliSchedule a variety of appointments (e.g., TOC, AWVs, sick visits, in-house services)./liliMaster scheduling workflows, including same-day visit protocols./liliFollow all scheduling guidelines; act as the Pit Boss of the schedule./liliObtain Health Center Manager approval for scheduling exceptions (e.g., double-booking)./liliAssist with appointment confirmation calls and transportation scheduling./liliReschedule all no-shows within 24 hours./liliUpdate visit status types in the EMR (eCW) promptly./liliSupport scheduling for special events (e.g., mammogram and DRE campaigns)./li/ulh3Data Accuracy System Proficiency/h3ulliPerform demographic verification during patient check-in./liliEnsure accurate entry of demographics, insurance, and Patient Hub information./liliScan and file all documents and ID photos correctly./lilieFile documents within 48 hours of receipt./liliMonitor fax inbox for incoming clinical documents./liliClear Jellybean inboxes daily./li/ulh3Insurance and Financial Transactions/h3ulliDocument insurance verification results in the EMR./liliCollect co-payments and coinsurance in accordance with policy./liliRun and reconcile end-of-day financial reports./li/ulh3Outbound Communications and Follow-up/h3ulliMake outbound calls to support care initiatives (e.g., AWVs, HEDIS screenings)./liliFollow up with patients within 37 days post-discharge to confirm TOC appointments./liliConfirm follow-up appointments and ensure referral coordination at check-out./li/ulh3Phone Operations/h3ulliAnswer and route incoming calls appropriately./liliTake messages, assist callers, and properly document/disposition each call./liliRespond to inquiries in person, over the phone and via email with professionalism and accuracy/li/ulh3Additional Duties Responsibilities/h3ulliSupports operations, patient/client experience, and communication at the center level./liliKeep the front desk, lobby and patient facing areas clean, organized and well stocked Monitor and request office supplies as necessary/liliComplete other duties at the discretion of management, or Perform all other duties assigned by supervisor or manager./li/ulh3Education Experience/h3ulliHigh School Diploma or equivalent required./liliMinimum of one (1) year experience in a healthcare or medical office setting./liliKnowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred./liliBLS Certification, be able to respond to medical emergencies (Preferred)/liliTraining in gait support, proper lifting techniques, and ADA compliance./liliMicrosoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint./li/ulh3Knowledge, Skills Proficiencies/h3ulliMicrosoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint./liliStrong communication and customer service skills./liliDetail-oriented with a commitment to data accuracy./liliAbility to multitask in a fast-paced clinical environment./liliTechnical proficiency in all required systems and software tools./liliElectronic Medical Records (EMR) system (e.g., eCW) Superuser level./liliCall Center Communications system - (Ring Central)/liliTransportation scheduling software (e.g., TripMaster)./liliOracle (Expenses)./liliHealth Plan, Specialist, and Diagnostic Center Portals./liliHR platform (e.g., Workday)./liliAvaility and other insurance/eligibility portals./liliAlarm and security monitoring systems./liliBilingual (English and Spanish) preferred./liliCano.Net ticketing system./li/ulh3Incentive/h3pThis position is eligible to receive a performance bonus each calendar year based upon the Companys achievement of certain financial targets and the achievement of metrics relevant to your position./ph3Benefits/h3pAt Cano Health, we are convinced that our success comes from our amazing team of associates. Our commitment is to offer you an exclusive associate benefit package, which is competitive and affordable, to help you take care of yourself and your family. Our plans include medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, company holidays, short-term and long-term disability, life insurance and many more./ph3Job Requirements/h3h3Physical Requirements/h3pThis position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ph3Work Conditions/h3pMust be able to perform essential functions such as typing, standing, sitting, stooping, and occasionally climbing/ph3Travel Required/h3pAmount of Expected Travel/ppDetails/ppYes/pp0-25%/ppFlexibility to travel to clinical sites as needed/ppTools Equipment Used/ppComputer and peripherals, standard and customized software applications and tools, and usual office equipment./ph3Disclaimer/h3pThe duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law./ppJoin our team that is making a difference!/ppPlease see Cano Healths Notice of E-Verify Participation and the Right to Work post here/p/div