Call Center Representative
$20 - $28.9 per hourBerkshire Bank
Division: Beacon Bank & Trust Department: Call Center
Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Lincoln, RI Purpose/Objective : Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Bank's products and services. Identifies and offers new opportunities and solutions to meet customer's needs. Key Accountabilities:
• Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Performs PIN resets, Online Banking and e-Statement set up and check order requests. Compiles information from customer and files EFT complaints for reports of unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Identifies customer needs and offers new opportunities to customers by cross selling or referring to appropriate business line to deepen customer relationships. Supports and participates in bank initiatives and sales campaigns.
• Researches and resolves customer issues; manages difficult situations. Follows up on all resolutions to ensure customer satisfaction. Identifies and escalates difficult customer situations to the appropriate party. Prepares customer correspondence as needed.
• Processes all applicable customer account documentation to ensure compliance with Bank policy.
• Stays abreast of products and service offered, applicable laws and regulations, and policies and procedures. Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and various other customer service requests.
• Provides back up Sr. Customer Support Specialist to help coach and mentor new team members as needed.
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education:
• High School diploma Experience:
• Minimum 1 year banking experience
• Experience working remotely or in a flexible environment. Skills & Knowledge:
• Proficient with MS Office products (Word & Excel) and the Internet
• Problem solving ability
• Excellent customer service skills
• Ability to work in team environment
• Ability to multi-task Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at View email address on click.appcast.io.
Reports to: Customer Support Manager Status: Non-Exempt Grade: 6 Pay Range: $20.00 - $28.90 Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: Lincoln, RI Purpose/Objective : Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Bank's products and services. Identifies and offers new opportunities and solutions to meet customer's needs. Key Accountabilities:
• Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Performs PIN resets, Online Banking and e-Statement set up and check order requests. Compiles information from customer and files EFT complaints for reports of unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Identifies customer needs and offers new opportunities to customers by cross selling or referring to appropriate business line to deepen customer relationships. Supports and participates in bank initiatives and sales campaigns.
• Researches and resolves customer issues; manages difficult situations. Follows up on all resolutions to ensure customer satisfaction. Identifies and escalates difficult customer situations to the appropriate party. Prepares customer correspondence as needed.
• Processes all applicable customer account documentation to ensure compliance with Bank policy.
• Stays abreast of products and service offered, applicable laws and regulations, and policies and procedures. Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and various other customer service requests.
• Provides back up Sr. Customer Support Specialist to help coach and mentor new team members as needed.
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education:
• High School diploma Experience:
• Minimum 1 year banking experience
• Experience working remotely or in a flexible environment. Skills & Knowledge:
• Proficient with MS Office products (Word & Excel) and the Internet
• Problem solving ability
• Excellent customer service skills
• Ability to work in team environment
• Ability to multi-task Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at View email address on click.appcast.io.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Call Center Representative in Lincoln, RI vacancy
- ...workforce needs Job Description Description: Technical Support Representative Position Summary: Support Technicians provide technical... ...team members as necessary. Responsibilities Duties: Provide call center based technical support to store locations, vendors and staff...SuggestedContract workRemote work
Apex Systems
Lincoln, RI5 days ago - ...Job Summary As a Call Center Representative, you will be responsible for providing exceptional customer service and support through telephone interactions. You will handle inbound and outbound calls, addressing customer inquiries, resolving complaints, and ensuring customer...SuggestedFull timeWork at officeFlexible hoursShift workDay shiftAfternoon shift
HomeX Services Group
Lincoln, RI3 days ago $19 per hour
...achievement. Responsibilities Include Answering inbound customer calls, emails, and chats promptly and professionally. Identifying and... .... Minimum of 1 year of experience in a customer service or call center environment. Exceptional verbal and written communication skills...SuggestedHourly payWork experience placementWork at officeMonday to FridayManufacturing Company
East Providence, RI5 days ago- ...Worcester Manufacturing - - Responsibilities: Answer inbound customer calls, emails, and chats promptly and professionally; Identify and assess customers' needs to achieve satisfaction through effective troubleshooting and solutions; Manage and resolve complex customer...Suggested
Worcester Manufacturing Inc
East Providence, RI4 days ago $750 per week
ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role...SuggestedPart timeCasual workRemote workFlexible hoursAFG
Central Falls, RI4 days ago- ...Call Center Representative At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all – from loans to checking...Part timeTraineeshipWork experience placementWork at officeFlexible hours
Rockland Trust
Franklin, MA11 days ago $59.61k - $68.29k
..., validates address information for either voice or text-to-911 calls, and transfer calls to appropriate emergency service agency or agencies... ...may be required to work involuntary overtime. - RI E 9-1-1 Call Center employees are considered "essential personnel" and as such...Work at officeShift workRicouncil94
Providence, RI5 days ago$75k
Ready to jump-start your career and take charge of your earning potential? At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-paced environment. Whether you’re a recent grad or simply seeking a fresh challenge...Flexible hoursNight shiftPlatinum Supplemental Insurance
Cumberland, RI3 days ago- ...Coastal1 Credit Union is seeking to hire a Call Center Representative in our Contact Center! Our Call Center Reps provide quality service to members by providing information, resolving problems, and selling Credit Union products, maintain existing member relationships...Work experience placement
Coastal1 Credit Union
Pawtucket, RI2 days ago $88k - $137k
Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your ...For contractorsJohnson Controls
Lincoln, RI1 day ago$1,200 - $2,500 per week
A logistics management firm seeks an Entry-Level Freight Dispatcher to assist owner-operators with daily dispatch operations. This independent contractor role offers estimated weekly earnings between $1,200 and $2,500, depending on volume and performance. Responsibilities...For contractorsRemote workAmerican Logistics Authority
Smithfield, RI1 day ago$125k - $250k
...upgrades—creating huge opportunity for top-performing Roofing Sales Representatives. Backed by Morgan Stanley Capital Partners, we are building... ...and confirmed in-home appointments per week - No cold calling or door knocking required Earn more commission for self-generated...Base plus commissionMonday to FridayMedium
Cumberland, RI1 day ago$1,200 - $2,500 per week
Entry-Level Freight Dispatcher - $1,200-$2,500 Weekly We are seeking reliable and organized individuals for an Entry-Level Freight Dispatcher opportunity. This is an independent contractor role supporting owner-operators with daily dispatch operations. Estimated...For contractorsRemote workAmerican Logistics Authority
Smithfield, RI2 days ago$1,200 - $2,500 per week
A logistics company is seeking an Entry-Level Freight Dispatcher to coordinate dispatch operations for owner-operators. This independent contractor role offers estimated weekly earnings between $1,200 and $2,500 based on performance. The ideal candidate will have strong...For contractorsRemote workAmerican Logistics Authority
Central Falls, RI14 days ago$71.2k - $166.1k
...accessibility assistance or accommodation for a disability at any point, let us know by emailing ****@*****.*** or by calling (***) ***-**** in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive...Temporary workWork experience placementLocal areaFlexible hoursOracle
Providence, RI2 days ago$1,200 - $2,500 per week
A logistics firm is looking for an Entry-Level Freight Dispatcher to support owner-operators with daily operations. This independent contractor role offers estimated weekly earnings between $1,200 and $2,500, depending on various factors. Key responsibilities include coordinating...For contractorsRemote workAmerican Logistics Authority
Central Falls, RI4 days ago$1,200 - $2,500 per week
A logistics company is seeking an Entry-Level Freight Dispatcher to coordinate operations for owner-operators. In this independent contractor role, you will manage daily dispatch tasks, communicate with brokers and drivers, and maintain dispatch records. Prior remote work...For contractorsWork experience placementRemote workAmerican Logistics Authority
Smithfield, RI4 days ago$70k - $120k
Overview If You're the Best at Sales, You Have a Place with the Best in Pests As part of the Orkin Commercial sales team, you get the advantage of a highly persuasive pitch: top-notch service from an iconic brand name and the industry leader with almost 125 years...Base plus commissionOrkin
Cumberland, RI2 days ago$19.75 - $20.15 per hour
...As a candidate for this position, you are ideally the one who represents the first point of contact with patrons and sets the tone for their... ...with all the necessary supplies. 3. Promptly answer incoming calls, redirect phone calls to the appropriate department and take...Work at officeShift workWeekend workBrown University Health
Providence, RI2 days ago$23 per hour
...standardized questionnaires to selected individuals Independently managing administrative duties, including participating in conference calls and completing online trainings Transmitting data as scheduled Assuming full and legal responsibility for use and care of...Hourly payContract workPart timeWork at officeRemote workNight shiftWeekend workAfternoon shiftRTI International
Providence, RI1 day ago- ...Services Solutions they need to protect their futures. About the Role – You would specialize in a revolutionary form of Life insurance called LIVING BENEFIT LIFE INSURANCE, that you don’t have to die to collect. We are partnered with over 25 industry leading carriers to...Full time
Gibbons Group Inc
Smithfield, RI1 day ago $22.59 - $53.95 per hour
...Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $22.59 - $53.95 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual...Hourly payFull timeWork at officeLocal areaOak St. Health
Manville, RI2 days ago$19 - $35 per hour
...Communication: Clearly communicating and explaining our products and services. Team Collaboration: Working closely with our call center to schedule appointments. Customer Service: Providing a delightful, human connection as the first interaction with homeowners...Work at officeImmediate startRenewal by Andersen | Esler Companies
Smithfield, RI1 day ago- Brown University Athletics is seeking candidates for multiple Athletics Public Address Announcer positions. Located in Providence, Rhode Island, and a member of the Ivy League, our intercollegiate athletics program consists of 34 varsity teams with approximately 1,000 ...Work at office
The Chronicle of Higher Education
Providence, RI1 day ago - Customer Service Clerk As a Customer Service Clerk, you will be responsible for providing high-quality customer service in accordance with our company's standards and policies. Your role will involve operating electronic scanning cash registers, receiving payment for customer...Weekly payFlexible hours
Albertsons
North Attleboro, MA1 day ago - Shaw's - JobID: 693569 [Retail Associate / Team Member] As a Customer Service Clerk at Shaw's, you'll: Perform duties on the front end as a courtesy clerk, customer service associate, or cashier; Assist customers from groceries to health needs; Guide, inspire, and make...Immediate start
Shaw's
North Attleboro, MA1 day ago - A Day in the Life: As a Customer Service Clerk, you will be responsible for providing high-quality customer service in accordance with our company's standards and policies. Your role will involve operating electronic scanning cash registers, receivin Customer Service, ...
Albertsons Companies
North Attleboro, MA4 days ago $23 per hour
Description and Responsibilities Open Sky is seeking an organized and detail oriented financial administrator to serve in the full-time position of Client Services Administrator. Under the supervision of the Client Services Manager, they will oversee Rep Payee tasks such...Full timeMonday to FridayDay shiftOpen Sky Community Services
Blackstone, MA4 days ago- ...Route Service Sales Representative - UltraClean (4 Day Workweek) Location: Cumberland, RI, US, 02864 Cintas is seeking a Route Service Sales Representative - UltraClean to manage and grow customer accounts. Key responsibilities include: providing excellent customer...Local area
$15 per hour
...Field Marketing Representative TruHome Location: Monroe, WI & Surrounding Areas Job Type: Full-time Pay: $15/hour base pay + uncapped bonuses and commission opportunities Join Our Growing Team at TruHome! TruHome is looking for motivated and outgoing Field Marketing Representatives...Full timeLocal areaImmediate startBath Planet
Cumberland, RI3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Representative. Be the first to apply!
Related searches