Inside Sales Representative

Inside Sales Representative

Supports inbound and outbound sales efforts by applying developed knowledge of electrical products, customer needs, and sales processes. Works under moderate supervision to handle routine transactions, respond to customer inquiries, and supports the sales organization in achieving revenue goals. Uses established procedures to identify solutions in straightforward situations, make sound decisions, and maintain strong customer relationships through prompt, professional service. Champions digital adoption to streamline interactions, enhance responsiveness, and elevate the overall customer experience.

Key Responsibilities:

• Determines appropriate product selections and pricing for customer orders by referencing inventory, lead times, and contract terms.
• Performs order entry, quote generation, and follow-up tasks to ensure accurate and timely processing of customer transactions.
• Observes customer purchasing behavior and sales trends to identify potential upsell or cross-sell opportunities.
• Handles incoming calls and emails from distributors, contractors, and end users to provide product information and resolve routine service issues.
• Enters sales orders, customer notes, and related transaction details into CRM or ERP systems to support data accuracy and reporting.
• Contacts external vendors and internal departments to confirm availability, delivery timelines, or technical specifications as needed.
• Ensures customer satisfaction by following up on open quotes, shipment status, and product feedback, escalating issues when necessary.
• Prepares and organizes sales materials, product catalogs, and customer records to support inside sales operations and training needs.
• Exercises professional judgment when managing customer concerns and provides informal guidance to newer team members on system use and customer service best practices.
• Performs other duties as assigned

Complies with all policies and standards. Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.

Required Education & Experience:

Minimum Education Level: High School Diploma Years of Experience: 2-4 years Preferred Education & Experience Years of Experience: 5-7 Years

Spans of Control:

Does this role Manage Southwire Team Members: No Travel Travel: None

Physical Requirements:

Moving: 5% Standing: 5% Sitting: 90% Working Conditions Office Equipment Computer/Keyboard

Competencies:

Action Oriented Balances Stakeholders Collaborates Customer Focus Nimble Learning Plans and Aligns Skills Sales Prospecting Customer Relationship Management Selling Techniques Salesforce Negotiation Order Entry Positivity Lead Generation Relationship Building Enthusiasm

Benefits We Offer:

401k with Matching Family and Individual Insurance Packages (Health, Life, Dental, and Vision) Paid Time Off & Paid Holidays Long & Short-Term Disability Supplemental Insurance Plans Employee Assistance Program Employee Referral Program Tuition Reimbursement Programs Advancement & Professional Growth opportunities Parental Leave & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.