Client Solution Technician

Client Solution TechnicianLocation: Franklin, TN, US, 37067 Req ID: 485540 Welcome to Love's! The Client Solution Technician supports carriers and merchants using the in-house platform by resolving escalated customer issues and supporting ongoing product adoption. This role applies established processes while exercising judgment to address moderately complex issues. The technician works closely with internal teams and customers to ensure effective platform utilization, customer satisfaction, and continuous improvement of the customer experience.Job Functions:Resolve escalated or moderately complex customer issues using established processes and troubleshooting techniquesSupport customer onboarding, training, and product adoptionMonitor customer activity and identify risks, escalating when appropriatePartner with internal teams to address customer needsManage and prioritize customer inquiriesProvide guidance on platform functionality and best practicesSupport customer business reviewsIdentify opportunities to improve the customer experienceMaintain documentation of customer interactionsTroubleshoot issues and assist with enhancementsSupport broader team initiativesExperience and Qualifications:Bachelor's degree preferred or equivalent experience2–4 years of experience in customer support, account management, or related fieldSkills:Hard Skills:Ability to troubleshoot moderately complex issuesWorking knowledge of customer support practicesStrong analytical skillsExperience with CRM or support platformsKnowledge of transportation or fleet operations (preferred)Soft Skills:Strong communication skillsRelationship-building abilityOrganizational and time management skillsAttention to detailCustomer-focused mindsetAbility to manage multiple prioritiesWork Environment:Prolonged sitting, some bending and stoopingEye strain (screen use)Manual dexterity sufficient to operate a computer keyboardOccasional lifting of up to 25 poundsRequires normal hearing and visionAdditional hours may be necessaryOur Culture:Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply.