Fare Media Sales Program Manager (PPM III)

Business Choice Program Manager

Metro is seeking a Business Choice Program Manager to lead the day-to-day operations, strategic improvements, and continued evolution of our Business Choice and Home Free Guarantee programs. These programs help employers, schools, residential communities, and other organizations provide transit benefits and mobility options to their employees, students, residents, and community members.

These programs sit within the Fare Media Sales team, in Metro's Mobility Division. This is an exciting time to join the Fare Media Sales team as our programs continue to evolve and grow. In this role, you will oversee key programs that help partners remove barriers to mobility, expand access to transit, and improve the customer experience. You will balance operational excellence with innovation, identifying opportunities to improve programs, strengthen partnerships, and better serve the diverse communities who rely on Metro.

The successful candidate will join a leadership team that is collaborative, creative, and committed to advancing equitable and innovative mobility solutions. This role requires someone who can bring together people, data, technology, and strategy to develop and oversee practical solutions that meet customer and community needs.

The Fare Media Sales team works with businesses, organizations, and community partners to increase access to transit through fare products, programs, and partnerships. We collaborate across Metro and with external partners to develop solutions that encourage transit use and address barriers to mobility.

As the Business Choice Program Manager, you will serve as a subject matter expert, team leader, and strategic partner. You will represent these programs internally and externally while helping shape the future of Metro's fare programs.

ORCA Business Choice provides flexible, scalable transit benefits to more than 2,000 organizations in King County

Home Free Guarantee provides emergency rides for employees when unexpected situations come up

This recruitment will be used to fill 1 Career Service position. In addition, this selection process may be used to generate an eligibility pool for future Career Service, Special Duty Assignment, and Term Limited Temporary vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. You will also:

• Lead Business Choice program operations and team coordination
• Manage the Home Free Guarantee program
• Support strategic planning and program improvements
• Build partnerships and represent Metro

Experience, Qualifications, Knowledge, Skills

We are looking for candidates who have demonstrated experience in program management, customer-focused operations, partnership development, and team leadership. Competitive candidates will have:

• Understanding of Metro's fare products, services, and business program offerings.
• Two to three (23) years of hands-on experience with ORCA systems, business account platforms (Customer Relationship Management/CRM), and Salesforce, including creating and managing cases, creating business accounts, and performing other assigned duties.
• Experience managing programs, projects, or initiatives, including work planning, scheduling, budgeting, contract management, and financial tracking.
• Strong understanding of project management principles and the ability to manage multiple priorities, timelines, and competing demands.
• Demonstrated experience leading teams, providing coaching and mentorship, serving as a subject matter expert, and representing teamwork and outcomes to organizational leadership.
• Ability to collect, analyze, and communicate information and data to support decision-making and program improvements.
• Strong communication skills, including the ability to identify customer and business needs, understand barriers to mobility, and develop solutions that address those needs.
• Experience developing and maintaining effective partnerships with diverse stakeholders, including community organizations serving people with low incomes and people with disabilities.
• Demonstrated ability to promote an equitable, diverse, and inclusive work environment while collaborating effectively with people from a variety of backgrounds, positions, and perspectives.
• Ability to work independently and collaboratively in a matrixed environment while managing multiple projects and priorities in a fast-paced, values-driven organization.
• Strong organizational skills, attention to detail, and the ability to establish priorities, delegate work, meet deadlines, and proactively address challenges.
• Excellent oral and written communication skills, including the ability to present persuasive information, develop partnerships, negotiate agreements, and communicate effectively with technical and non-technical audiences.
• Proficiency using Microsoft Office applications, including Outlook, Teams, Word, SharePoint, PowerPoint, and Excel.

Competitive candidates may also have:

• Understanding of Metro fare products and services focused on encouraging transit use and expanding mobility options.
• Experience or education related to change management.
• Understanding of governmental structures and/or political environments.
• Experience using qualitative and quantitative data analysis methods, including customer research, market assessments, program evaluation, outcome analysis, and trend analysis.
• Experience using project management and scheduling tools.
• Experience using data visualization tools such as Power BI.

Supplemental Information

This recruitment is open to King County employees and the general public. Required Application Materials

• Application
• Resume
• Answers to Supplemental qualifications
• Letter of Interest:
  1. Why you are interested in leading the Business Choice and Home Free Guarantee programs.
  2. How your experience prepares you to manage programs, lead teams, and build partnerships with businesses, community organizations, and other stakeholders.
  3. Your interest and experience in supporting programs that improve access to transit and address barriers to mobility for our diverse communities.

Selection Process Applicants will be screened for competitiveness, completeness, and written communication skills to determine the most qualified candidates. The process may include the following: a review of the application and supplemental questions, testing and/or panel interview, and references. Work Location This position requires a minimum of [3] days per week onsite to support team collaboration, coaching, and in-person leadership presence, consistent with King County Metro's hybrid work expectations for supervisory roles. This position is located at King Street Center (201 S. Jackson St., Seattle, WA. Remote workdays may be adjusted based on operational or business needs. Employees must reside in Washington state and within a reasonable distance of their King County worksite to respond to workplace reporting requirements.

Work Schedule Normal work hours are between 8 am 5pm, Monday through Friday. Alternative work schedules may be possible. This position is exempt and therefore is not eligible for overtime pay.

Union Membership: Protec17 Job Code: 243303

Safety Responsibilities of the position:

• Ensure that SMS is implemented and executed within their areas of responsibility
• Ensure that performance of SMS is measured and documented in all areas of their responsibility
• Needs necessary for employees to perform job duties are communicated to the Accountable Executive and considered in resource requests
• Provide time necessary for employees to receive sufficient training
• Work on hazard identification analysis, tracking, and mitigation as safety concerns are brought forward
• Provide onsite safety orientation to all new or transferred employees
• Hold and document required safety meetings
• Work on hazard identification and mitigation are brought forward
• Ensure the maintenance of a safe workplace in conformity with Metro Transit safety programs
• Report safety and security concerns and ideas

Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

If you are interested in pursuing this position and supporting King County's vision for unified, equitable, and high-performing government, please follow the application instructions carefully. Provide us with your work history as applicable, ensuring that you provide details that highlight your ability to fulfill the requirements for this position.

If you need this announcement in an alternate language or format, or you would like to request accommodation or assistance in the application or assessment process, please contact Tracy Bylund at View email address on click.appcast.io.

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