Principal Technical Account Manager (Fully Remote)
ASSURED
New York, NY
- Remote job
Own complex issue triage and escalation with clear context, urgency, and next steps. Connect support activity to broader projects, launches, and strategic initiatives. Strengthen support operations through documentation, dashboards, and feedback loops. How You'll Work: Collaborate across Client Engagement, Product, and Engineering to drive better outcomes. Use AI tools to accelerate synthesis while applying judgment and accountability. Balance shifting priorities and ambiguity with clear ownership. Who You Are: Naturally curious and investigative, digging into messy problems. A strong communicator who can write concise ticket summaries and escalation notes. Comfortable being technical-adjacent without needing to write code. Why You'll Thrive: See support as a signal for product and process improvement. Build trust by being clear, organized, and precise. Help move support beyond reactive resolution to strategic impact. Assured Assured provides large insurers with software solutions to modernize claims processing, from self-service filing to fraud detection. The company is remote, collaborative, and dynamic, tackling challenges at the intersection of digital experiences and ML-driven decision-making. #J-18808-Ljbffr ASSURED
Vacancy posted 3 days ago
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