Technical Account Manager

Technical Account Manager

We are looking for a highly organized and customer-oriented Technical Account Manager to coordinate client engagements and ensure the smooth execution of technical projects. In this role, you will serve as the central point of communication between customers, engineering teams, and leadership, helping maintain alignment across multiple workstreams. You will facilitate customer meetings, monitor project progress, and ensure deliverables remain consistent with agreed Statements of Work (SOWs). This position combines relationship management, project coordination, and technical communication in a dynamic B2B technology environment. It is ideal for someone who enjoys managing complex interactions, solving coordination challenges, and building strong client relationships beyond traditional sales responsibilities. You will have the opportunity to contribute directly to customer satisfaction and successful project delivery while working remotely with international teams.

Accountabilities

You will oversee customer communication and project coordination, ensuring that internal teams and external stakeholders remain aligned on priorities, timelines, and deliverables.

• Participate in customer meetings as a facilitator and coordinator, ensuring discussions remain organized and productive without taking primary responsibility for sales activities.
• Act as a communication bridge between customers, engineering teams, and company leadership.
• Maintain clear, professional, and timely communication with clients and internal stakeholders throughout project execution.
• Track project progress, milestones, updates, and deliverables using project management tools.
• Review and understand Statements of Work (SOWs), ensuring project execution remains aligned with agreed scope and commitments.
• Prepare detailed and structured meeting notes, document key decisions, and maintain clear records of action items.
• Follow up consistently with relevant stakeholders to ensure deadlines, responsibilities, and deliverables are met.
• Identify potential coordination issues or project delays and communicate them proactively to the appropriate teams.
• Support multiple customer engagements and workstreams while maintaining strong organization and responsiveness.
• Ensure a high standard of professionalism and customer communication throughout the entire engagement lifecycle.
• Maintain availability during core working hours, with occasional flexibility for customer meetings or coordination outside standard hours when necessary.

Requirements:

The ideal candidate has experience in B2B technology or software environments, excellent communication skills, and the ability to coordinate multiple stakeholders in fast-moving technical projects.

• Previous experience working in B2B technology, SaaS, or software-related environments.
• Advanced written and spoken English proficiency, with the ability to communicate confidently in client-facing situations.
• Basic understanding of project management processes, workflows, and delivery coordination.
• Familiarity with project management and collaboration tools such as Jira, Notion, or similar platforms.
• Strong organizational skills, attention to detail, and consistent follow-through on commitments.
• Professional and confident presence during video calls and customer meetings.
• Ability to coordinate effectively across multiple stakeholders, departments, and workstreams.
• Reliable remote working setup, including a computer, camera, microphone, and stable internet connection.
• Ability to manage competing priorities while maintaining clear communication and accountability.
• Availability during core working hours of 7:30 AM–4:00 PM Pacific Time (PST), with flexibility to accommodate occasional customer meetings outside these hours.

Additional qualifications that would be advantageous:

• Previous experience supporting or managing US-based clients.
• Exposure to technical environments involving AI, robotics, software development, or engineering teams.
• Previous experience as a Technical Account Manager, Account Manager, Project Coordinator, or Customer Success professional.
• Experience working in startups or fast-growing technology organizations.
• Familiarity with AI-powered tools and modern collaboration platforms.

Benefits:

• Competitive Compensation: Approximately $2,500–$3,000 USD per month.
• Fully Remote Work: Opportunity to work remotely from eligible locations across Latin America.
• International Exposure: Collaborate with customers and technical teams in an international B2B technology environment.
• Cross-Functional Collaboration: Work closely with engineering professionals, leadership teams, and enterprise customers.
• Professional Development: Opportunity to strengthen technical account management, project coordination, and customer relationship skills.
• Strategic Responsibilities: Take ownership of customer coordination and contribute directly to successful project delivery.
• Dynamic Environment: Join a fast-moving setting where organization, initiative, and effective communication are highly valued.