Business Officer Manager

About Luminary Hospice At Luminary Hospice, we are a mission‑driven organization that empowers our team members to shape our culture so they can provide the highest quality support to patients and families throughout their entire end‑of‑life journey. Our mission is to deliver personalized care that radiates compassion and preserves dignity for all we serve. Reports To Executive Director About the Role The Business Office Manager coordinates all office activities including clinical records, data entry, patient records, meetings, telephone calls, office supplies, direct patient expenditures coordination, employee time sheets, personnel records, and billing liaison. The role reports to the Administrator and the Program Director. Job Responsibilities Maintains confidentiality of patient information. Maintains accurate and up‑to‑date clinical records in accordance with Medicare regulations and the Policy and Procedure Manual. Communicates effectively on the telephone with patients, families and staff. Answers incoming calls and forwards them to the appropriate staff person or takes a message if the person is not available. Welcomes and assists all guests. Manages incoming, outgoing and interoffice mail. Performs typing, faxing and copying tasks as requested for various staff persons. Inputs data into computer for billing purposes. Orders and maintains accurate records of medical equipment and supplies. Informs staff of any changes, updates, or new information regarding admissions, discharges, visits, schedules, and clinical meetings as directed by the Program Director, Clinical Director or Administrator. Gathers and records staff members’ daily status reports (DSRs). Tracks admission, discharge, certification and re‑certification dates for all patients. Assists with audits of patient information. Maintains accurate mailing lists of employees, patients, volunteers, medical directors, physicians and nursing facilities and forwards any changes to the Corporate Office. Performs other necessary functions and duties as assigned by the Program Director and/or Administrator. Participates in and assists with community activities such as health fairs, conventions and community education programs as assigned. Job Qualifications Minimum of high school education; preferably with secretarial and computer background. General knowledge of spelling, punctuation, grammar, clinical records and office procedures. Basic knowledge of office machines. Basic knowledge of telephone skills. Aptitude for computer data entry and use of current software systems. Ability to establish and maintain effective working relationships. Ability to represent the organization positively, friendly and professionally to the public and staff. Effective social interaction, communication and organizational skills and ability to perform a variety of tasks efficiently. Personal car for travel and valid driver’s license. Carry personal auto liability insurance coverage. Physical Demands The employee must frequently sit or stand, occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Equal Employment Opportunity Luminary Hospice is an equal‑opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications. Compensation and Benefits Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well‑being, and long‑term financial goals. #J-18808-Ljbffr Luminary Hospice