Field Service Engineer II (Molecular)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance Adherence to all Good Manufacturing Practices (GMP) Safety Standards Laboratory Setting Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
As a Field Service Engineer II at Thermo Fisher Scientific youll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research industrial and healthcare settings youll install maintain troubleshoot and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

REQUIREMENTS:
Associates Degreeor equivalent experience with field service preferred or Military experience. Optionally 2 years of hands-on technical experience installing troubleshooting and repairing complex analytical instruments.

3-5 years hands-on experience as a Service Engineer is preferred particularly working with analytical instrumentation
Preferred Fields of Study: Electronics Engineering Physics Chemistry or related technical field
Additional relevant certifications are advantageous
Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
Hands-on experience with Molecular instrumentation (FTIR Raman UV-Vis) preferred
Excellent customer service and communication skills both written and verbal
Strong organizational and time management capabilities
Proficiency with Microsoft Office suite and service management software
Valid drivers license and ability to travel on a daily basis within assigned territory and up to 50% overnight.
Physical ability to lift up to 50 lbs and work in various laboratory environments
Proficiency in English required; additional languages beneficial
Strong problem-solving abilities and capacity to work independently
Adherence to safety protocols and quality standards
Ability to respond to customer needs with short notice
Ability to effectively train and support customers on equipment operation
Experience documenting service activities and preparing detailed reports
Demonstrated success in meeting customer satisfaction goals

Required Experience:

IC