Utility Clerk
Black Canyon City Water Improvement District
Job Description
Job Description
Utility Clerk — Black Canyon City Water Improvement District
We are seeking a dependable, detail-oriented Utility Clerk to handle customer service, utility billing, payment processing, and daily office support. This position works closely with our offsite bookkeeper, who will provide essential support and training . This position may become permanent for the right person
Key Responsibilities
- Assist customers in person, by phone, and by email with billing questions, payments, account concerns, and service requests.
- Prepare monthly bills, enter and review meter readings, research discrepancies, and coordinate rereads with operations staff.
- Process payments, balance the cash drawer, prepare deposits, and work closely with the offsite bookkeeper to maintain accurate transaction records and resolve discrepancies.
- Open, update, transfer, and close customer accounts; process final bills and authorized deposit refunds.
- Monitor delinquent accounts, prepare notices, and coordinate authorized disconnections and reconnections with operations staff.
- Create and track work orders, update meter records, and maintain complete customer account notes.
- Maintain District files, track backflow testing records, monitor office supplies, and assist with reports, correspondence, and Board meeting materials.
Skills and Expectations
Candidates must have strong computer skills, including Excel, accurate data entry, and the ability to learn utility billing software. Organization, confidentiality, clear communication, and consistent follow-through are essential. Candidates must also be receptive to training and maintain regular communication with the offsite bookkeeper.
The District is undergoing several changes, and this position may present challenges as procedures and systems evolve. The right candidate must work independently, adapt to change, manage competing priorities, and respond calmly and professionally to frustrated customers while following District policies and referring matters beyond their authority.
Customer service, billing, cash handling, or administrative experience is preferred.
Company Description
BCCWID is a public water utility organized as a special taxing district, rather than a private company.
Company Description
BCCWID is a public water utility organized as a special taxing district, rather than a private company.
Vacancy posted 8 days ago
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