Customer Experience Manager- EdTech

About Accenture LearnVantage Accenture LearnVantage is Accenture’s enterprise learning business, purpose-built to help organizations develop the technology skills their workforce needs to compete. We deliver high-impact, project-based learning programs at scale across topics like cloud, AI, data, programming, and cybersecurity. We partner with leading global enterprises to close skill gaps and drive measurable business outcomes. As our client portfolio grows and our programs scale, delivering a consistently excellent learner experience is of the utmost importance. Role Summary Customer Experience Managers are internal operational leads for enterprise clients. They know how to deliver the full range of deal types smoothly, whether a deal is a private instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each offering is designed, staffed, run, and maintained, and they put that expertise to work with clients, from kickoffs through regular program syncs. They act as a central operational point of contact for complex client programs, coordinating with cross-functional teams and client stakeholders. Behind the scenes, they turn what they hear from clients into clear plans, early risk signals, and improved operational processes. Responsibilities Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion. Serve as the operational lead for private instructor-led deliveries for clients, partnering with the account’s sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed. Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs. Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs. Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner. Translate what clients need into clear internal requirements, plans, and decisions for the delivery team. Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps. Track commitments against delivery, surface risk early, and manage escalations. Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks. Basic Qualifications Minimum of 4 years of project and program management experience Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience) Preferred Qualifications PMP certification Familiarity with technical subject areas such as cloud, AI, data, or programming, enough to speak credibly with client technical stakeholders. Experience with project management tools and a track record of using them. Familiarity with online learning platforms, LMS systems, or enterprise training programs. Professional Skills Requirements Demonstrated comfort communicating with clients and senior stakeholders . Builds trust with client stakeholders and maintains a professional, solutions-oriented relationship. Communicates and influences across client stakeholders, internal teams, and leadership. Proficient with AI tooling Brings delivery and operational expertise into client conversations and advises with confidence on program design, sequencing, and tradeoffs. Understands how instructor-led, on-demand, accelerator, and blended offerings work and fit together, and knows what each need to successfully launch to clients. Drives delivery amid ambiguity and is comfortable unblocking without waiting for perfect clarity. Anticipates slippage, stays organized, and is proactive. Sees patterns behind repeated problems and helps fix them at the process level. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 12/13/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: Role Location Annual Salary Range California $70,350 to $154,800 Colorado $63,800 to $133,700 Connecticut $63,800 to $133,700 District of Columbia $68,000 to $142,400 Illinois $59,100 to $133,700 Maine $54,400 to $113,900 Maryland $63,800 to $133,700 Massachusetts $63,800 to $142,400 Minnesota $63,800 to $133,700 New York $66,300 to $154,800 New Jersey $68,000 to $154,800 Ohio $59,100 to $123,800 Virginia $59,100 to $142,400 Washington $80,200 to $142,400 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. 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