Regional Operations Manager

Description


Position at Fireside


Hearth & Home Technologies is looking for a Regional Operations Manager for the Fireside Hearth & Home Business Unit to join our team in Dallas, TX.


We are the nation's leading manufacturer and supplier of hearth products, including a wide variety of gas, electric, wood and pellet burning fireplaces, inserts, stoves, and accessories. Headquartered in Lakeville, Minnesota, with distribution around the world, our innovative approach is supported by a business unit structure that allows us to develop and market products with a strong focus on customers' needs. Since 1996, we've been dedicated to connecting people through the warmth and comfort of our hearth products.


Fireside Hearth & Home is a core business unit within Hearth & Home Technologies and the nation's largest and leading distributor, retailer, and service provider of hearth products. Built through a series of acquisitions, Fireside Hearth & Home is focused on expert installations, quality craftsmanship, and delivering outstanding service to customers across the United States.


The Regional Operations Manager is responsible for executing the Fireside operations strategy across an assigned sub-region to attain Safety, Quality, Delivery and Cost (SQDC) targets. This role leads Branch Managers, ensures disciplined execution of standard operating procedures, manages sub-regional costs and logistics, and resolves escalated operational and customer issues. Through strong operational leadership and cross-functional coordination, the Regional Operations Manager enables consistent branch performance and reliable customer experience.

Key Responsibilities

KPI Ownership

• Execute sub-regional operations strategy to achieve SQDC targets
• Drive excellence to SQDC by identifying systemic trends and implementing countermeasures to improve KPI's
• Manage sub-regional costs with emphasis on COGS and G&A
• Drive gross profit through cost controls and quote-to-invoice optimization
• Manage working capital, including inventory audits and A/R back-charge resolution

Operations Leadership

• Provide oversight of daily operations across multiple branches to ensure consistent execution of standard operating procedures
• Hire, develop, coach, and manage Branch Managers
• Build logistics and capacity plans to meet customer demands
• Resolve escalated customer and operational issues
• Manage facilities and vehicle needs including showrooms and general maintenance
• Ensure OSHA compliance across branch operations
• Ensure adherence to the safety plan and support incident investigations and corrective actions

Skills and Abilities

• Strong operational leadership with the ability to oversee multiple locations
• Proven people-management capability, including coaching, developing, and accountability
• Financial and business acumen, with experience managing costs, gross profit, and working capital
• Ability to plan and execute logistics and capacity strategies to meet customer demand
• Effective problem-solving and decision-making skills, particularly in complex or escalated operational situations
• Strong communication and collaboration skills to coordinate across Sales, Customer Service, Branch, and Field teams
• Proficiency with standard business and reporting tools (e.g., MS Office, PowerPoint, quality metrics and reporting systems)
• Hearth industry or construction industry experience is preferred.
• Travel 30%

Education & Experience

• Bachelor's degree or an equivalent combination of education and experience
• 5 years of experience in leading and managing people in an operations environment

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io or via email at [email protected]. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.