Hotel General Manager

Job Description

Job Description

The Hotel General Manager (GM) leads all aspects of the hotel’s operations, ensuring financial success, guest satisfaction, and team development while upholding our mission, vision, and values. This hands-on leadership role requires a proactive, self-starting individual with 24/7 availability to ensure excellence across all departments. Compensation:

$75,000 - $85,000 yearly

• Ensure compliance with health, safety, and licensing standards.
• Be present on property during shift changes to communicate priorities and support the team.
• Recruit, train, mentor, and supervise hotel staff to create a high-performing, guest-focused team.
• Perform administrative duties, such as payroll, bank deposits, and completing operational checklists.
• Oversee daily operations, including room bookings, event planning, and maintenance.

• Physical ability to lift and move up to 25 pounds occasionally.
• Proficient in Microsoft Office; Excel, Word, Outlook, PowerPoint

• Minimum 5 years of successful Hotel General Manager experience with a Hilton, Marriott, Hyatt, IHG, or other nationally recognized hotel brand.

• Bachelor's degree in Hospitality Management, Business, or a related field preferred (or equivalent hospitality leadership experience).

• Previous Hilton or Marriott brand experience strongly preferred; Hilton Garden Inn experience is a plus.

• Proven track record of improving RevPAR, ADR, occupancy, and GOP while maintaining strong expense controls.

• Demonstrated success leading guest satisfaction, team engagement, and hotel profitability.

• Strong understanding of Hilton brand standards, QA inspections, and guest experience programs.

• Experience managing budgets, P&L, forecasting, labor management, payroll, and financial reporting.

• Proven ability to recruit, develop, coach, and retain high-performing teams.

• Strong revenue management mindset with the ability to partner effectively with Revenue Management and Sales to maximize hotel performance.

• Experience working directly with ownership groups and management companies.

• Proficient with hotel operating systems such as OnQ, PEP, Opera, M3, ProfitSword, or similar.

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.