Customer Care Representative

Customer Care RepresentativeJohnson Heating, Cooling, and Plumbing is looking for a Customer Care Representative to join our team in our Franklin office. This individual will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.Established in 1968, Johnson Heating, Cooling, and Plumbing proudly services customers in Johnson County and the central Indiana area. Specializing in heating, cooling, and plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally!Location & CommitmentsLocation: Franklin, IndianaType: Full-time, non-exemptSchedule: Monday to Friday with rotating weekends: 10am-7pm/8am-6pmBenefits$18-$22/hr based on experienceBenefits after 90 daysHealth insuranceDental insuranceCompany sponsored short term disabilityPTO + paid holidaysIRA with 3% company matchPaid training and company educationCompany eventsUniforms and boot vouchers providedResponsibilitiesManage inbound customer communications: Answer incoming calls and emails to address customer questions, requests, and issuesUsing a company-prepared script, answer our customers' questions and guide them to the best service-solution for their homeConsult on customer success: Advise customers on leveraging products/services based on their unique needsMaintain working product knowledge: Ensure information given to customers is accurate, up-to-date, and strategicTrack interactions in CRM: Record customer interactions in the internal system for cross-functional awareness and relationship developmentPerform outbound calls to customers and perform upselling responsibilities when necessaryConduct service-related, follow-up calls to check in on past customers and assess their current needsWhat We Are Looking ForHigh School Diploma/GED is requiredMust pass a background check and drug screeningHigh level of customer serviceTelephone EtiquetteHVAC experience a plus, but not requiredGo-getter mentality and ambitiousHigh attention to detail and good organization skillsGood computer skills, specifically in Microsoft OfficePositive attitude and winner mentality1-2 years proven experience in supporting client successExcellent written and verbal communication skillsExcellent interpersonal communication skills on a professional and technical levelAbility to address complaints and issues with effective solutions and a positive attitudePassion for delighting customers with above-and-beyond serviceExcellent time-management and prioritization skillsAble to work both independently and as part of a teamBilingual a plus, but not requiredWe are an equal opportunity employer and encourage veterans to apply.Ready to join us on this journey? Apply today and let us forge forward together!