Sales Manager

Job Description

Job Description

Title: Call Center Sales Manager

Salary: $85K-$100K

Location: Ft. Myers, FL

Primary Responsibilities:

Are you a high-energy, results-driven leader who knows how to ignite a room and inspire a team to crush their goals? We are looking for a Call Center Sales Manager to lead, motivate, and scale our high-performing our recruitment team. In this fast-paced, high-volume environment, you will be the driving force behind achieving our sales, membership growth, and independent agent recruitment objectives.

You will oversee the acquisition of new independent agents and agencies, while aggressively driving expansion opportunities with existing partners. As a master motivator, you will provide strategic direction, daily high-energy coaching, and operational oversight to ensure the team consistently smashes its KPIs while maintaining compliance standards and an exceptional partner experience.

What You Get To Do:

• Ignite and Motivate: Lead, coach, and energize a team of Call Center Recruiters, fostering a high-octane, competitive, and supportive culture that smashes daily, weekly, and monthly growth goals.

• Drive Inbound/Outbound Excellence: Guide team members through aggressive outreach campaigns, including high-volume cold calling, warm lead follow-ups, and prospecting to rapidly expand our agent network.

• Set the Bar: Establish daily performance metrics, call-volume expectations, and accountability standards that align with company growth targets.

• Pipeline and CRM Mastery: Monitor call center metrics (talk time, conversion rates, wrap-up time) and maintain strict oversight of CRM processes to ensure accurate, real-time pipeline tracking.

• Live Coaching: Conduct live call monitoring, side-by-side coaching, and regular performance huddles to sharpen sales pitches, handle objections, and close deals.

• Expand Market Share: Oversee the recruitment of new independent agents and agencies, while strategically cross-selling existing agents on additional carriers and product lines.

• Cross-Functional Collaboration: Partner with Sales, Operations, Compliance, Marketing, and Carrier Relations to optimize lead generation, streamline workflows, and maximize recruiting effectiveness.

• Analyze & Pivot: Dive into call analytics, conversion trends, and market opportunities to identify areas for rapid growth and process improvement.

• Scale Training Programs: Develop and execute high-impact training modules, script enhancements, and onboarding processes that get new hires producing results quickly.

• Conquer Peak Seasons: Rally the troops and optimize resource allocation during high-volume enrollment seasons (including AEP) to ensure maximum productivity and flawless execution.

• Stay Sharp & Compliant: Keep the team ahead of the curve on industry trends, carrier updates, and regulatory requirements to ensure sales pitches are both highly effective and fully compliant.