Operations Assistant

Job Description

Job Description

Job Responsibilities:

The primary responsibility of the Operations Assistant is to help the leadership team with the day-to-day operations of a residential and commercial cleaning company. This position works directly with the owner and general manager, as well as cleaning technicians, to ensure a positive company culture, employee and customer satisfaction, and company growth.

A typical day may include answering inbound calls, making outbound calls, scheduling work, processing work orders, providing estimates on new business, ensuring all work orders are complete and managing any customer service needs.

Working within Windows-based software programs will be a regular part of your day.  

Other tasks may include working with the general manager to inventory cleaning equipment and ensure the functionality of equipment, assist with cleaning and organizing the office/shop as well as going into the field to set up marketing materials and help to drive new business.

Additionally, the operations assistant will handle payments, deposits, and processing of completed work.  Additional income and commission opportunities through direct cold-call sales effort and follow-up phone calls, as well as taking overflow cleaning assignments as available.

Physical Requirements: Able to stand on feet for long periods of time • Able to lift up to 50 lbs. • Able to do repetitive motion with hands, wrist and arms • Able to work with arms above head • Able to bend and squat to ground level • Able to work in temperatures ranging from 0 to 100 degrees • Excellent organizational skills and familiarity with computer systems