Pizza Factory | RDO (Regional Director of Operations)

Job Description

Job Description

We are seeking candidates who are motivated, low ego, high-energy professionals to fill a Regional Director of Operations (RDO) role at Pizza Factory. Pizza Factory is a beloved west coast franchisor with 100+ franchised units, 2 corporate units, and ~$7m in revenue, ~$2m in EBITDA).

What you will be responsible for:

This position is responsible for an assigned portfolio of franchisees and serves as a trusted partners in driving performance. You will collaborate closely with franchisees and their operators to set, execute, and exceed their goals across sales, profitability, and unit growth. To achieve these outcomes, you will coach and influence franchisees to deliver a consistent, safe, and inviting brand experience, accelerate same-store sales growth, and, where applicable, build the organizational capabilities required to support sustainable expansion.     

Essential functions:

• Provide support and guidance to franchise locations to ensure they are operating in accordance with Pizza Factory’s standards and guidelines
• Monitor and analyze franchise location performance, identifying areas for improvement and implementing strategies to drive growth and profitability
• Track and review on-going data and analytics, and interpret data to provide coaching and recommendations on priorities for franchisees to address
• Conduct regular site visits and audits to assess operational and financial performance, as well as compliance with brand standards
• Collaborate with franchise owners and managers to develop and implement action plans to address any identified issues or opportunities
• Train and educate franchisees on company policies, procedures, and best practices to ensure consistent and high-quality operations and a positive brand experience
• Act as a liaison between the franchise locations and corporate headquarters, communicating any updates, changes, or concerns
• Conduct market research and stay up-to-date on industry trends to provide strategic recommendations for improving franchise performance
• Assist with the onboarding process for new franchise locations, ensuring a smooth and successful transition, and provide support during new store openings
• Build and maintain strong relationships with franchise owners and operators, serving as a trusted advisor and resource
• Manage travel and administrative expenses responsibly and within parameters established by the franchisor
• Complete all required administrative, reporting, and compliance responsibilities accurately and on time
• Actively contribute to a culture of inclusion by valuing diverse perspectives, promoting equity, and creating an environment where all individuals feel respected, supported, and empowered to thrive
• Demonstrate adaptability in a dynamic environment by stepping in where needed, even outside of core responsibilities, to ensure overall success

Requirements

This RDO will partner with franchisees on the West Coast and must be based in the Reno, NV area.

Education & Experience Requirements

• Associate or bachelor’s degree preferred or equivalent combination of education and/or experience
• Minimum 5 years’ experience as a franchise business consultant or multi-unit manager, preferably in the restaurant and hospitality sector; complementary experience in training, health and safety, human resources, or facilities a plus
• Food Safety Manager Certificate or willingness to obtain it

Required Knowledge and Skills

• Strong organizational skills with excellent communication skills and the ability to communicate with all levels of the organization.
• Ability to coach and motivate others to achieve restaurant and corporate goals.
• Ability to build trust and relationships quickly – low ego and high EQ
• Strong problem-solving skills and the ability to partner with others to achieve results/resolution.
• Effective at conflict resolution; able to have hard conversations while maintaining positive relationships
• Financial and business acumen with a history of running profitable restaurants and comfortable interpreting a P&L
• Can quickly learn new software and systems; comfortable working remotely and via mobile apps
• Proven ability to manage multiple priorities with a strong attention to detail.
• Ability to work weekends, holidays, days and evenings.
• Licensed to operate an automobile without hours of operations restrictions.
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling.
• Ability to work around potentially hazardous chemicals.
• Must be able to work with all Pizza Factory menu products.
• Ability to tolerate extreme temperature changes in kitchen and freezer areas.
• The ability to drive, stand, sit, and walk for extended periods of time.
• Ability to travel frequently (up to 70%), including overnight stays and airline travel when applicable

Benefits

Benefits

Competitive cash compensation and health benefits. Base salary of $75K to $90K. 

Why This Role Matters

This is a chance to help individual restaurant owners serve their communities to their fullest extent possible while building on the broader legacy of a beloved brand. As the primary conduit between the franchisees and the corporate office, this hands-on role is critical in driving the growth and success of the Pizza Factory brand.

If you are a proactive, organized, and a driven pizza lover, we’d love to meet you! 

About Wonder Franchises: We are a growing investment platform focused on acquiring and operating franchise and multi-site businesses with $1-10 million of EBITDA. Our mission is to identify promising opportunities with franchise or multi-site businesses and drive operational excellence (and growth) across our portfolio companies. Our managing Partner comes from Apollo’s PE group and our CEO and Head of Strategy & Ops are HBS alums.