GC Pro Custom House Office Manager

We are focused on bringing the power of technology tocustomize solutions in sound and sight to creating new experiences in the fields of personalized studios, concert venues, educational institutions public and private, and houses of worship, we design and install custom audiovisual systems that exceed expectations.

Are you a high-performing AV Sales Professional looking to embark on a journey to propel your career to the next level?

If so, then consider joining the GC Pro sales team who sell business-to-business audio visual solutions to a broad scope of customers.

Position Summary: GC Pro Custom House Office Manager

As our GC Pro Operations Manager, you will be responsible for ensuring that merchandise is properly received, stocked, organized in the sales floor, and merchandised according to best practicesstandards while creating and nurturing our culture of integrity, inclusion, passion, and respect. You are ultimately responsible for maintaining and increasing the efficiency of the GC Pro/AVDG "Custom House Business, organization, or organize.The successful candidate will implement and oversee business initiative across all operational functions including budgeting and reporting, inventory, logistics, IT, personnel matters, marketing, and take initiative to clean and or reorganization the small warehouse. People will look to you for strategic direction, tactical problem solving, and personalized mentorship.

Responsibilities will include, but will not be limited to the following:

• Collaborate with the team to achieve sales, margin, and inventory management targets
• Build strategies to maintain positive Customer Satisfaction scores
• Maintain company and house merchandising standards, overseeing efforts consistently presenting an organized, clean, and professional experience. This includes ensuring that merchandise is properly displayed and demo-ready
• Oversee management of merchandise and inventory, execute accurate and timely cycle counts, and oversee logistics and manage the dynamics between multiple facilities
• Recruit, train, supervise, and appraise managers and associates
• Manage and coach the performance of direct reports to expected levels, developing their skills and capabilities to ensure goals are met
• Be the GC Pro Brand Ambassador at work related events, functions, and meetings both on and off-site functions
• Assist in the planning and execution of GC Pro meetings and events both on and off-site
• Professionally interact with and qualify clients for GC Pro Account Managers
• Partner with the GC Pro Leadership other members of your location to achieve EBITDA, sales, and margin goals.
• Warehouse organization (only 2-3sq ft.), stocking, maintenance, and establishing a consistent cycle counting of the inventory.
• Ensure operational activities are complete, remaining on time had within budget.
• Weekly and monthly reporting (Excel based), fulfillment reports, operational, inventory.
• Loss prevention and safety, inventory management, logistics, cash management, and business reporting.
• Assisting to Drive sales by acting manager in charge when necessary.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
• Actively pursue strategic and operational objectives.
• Additional duties as assigned.

About the Guitar Center Company

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products.The Music & Arts division operates more than 220+ stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GC Pro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

To join our band, you'll need the following experience:

• High School Diploma or GED required.
• Minimum of 3+ years of relevant work experience working in retail (preferably Guitar Center,) or in warehouse setting, in an operational setting to AV clientele or similar industry.
• Must have a Valid state driver's license and automotive insurance.
• Proficiency with the Microsoft Office suite (Word, Excel, Outlook), must have Green Screen, and other internal systems.
• Proven track record resolving problems, organizational skills, resourceful, and takes initiative with diplomacy building relationships to solve problems and finding resolution.
• Must have excellent interpersonal leadership skills who thrives in a fast-paced environment, and client/sales driven.
• We love flexible and agile people but understand if you have occasionally has other commitments. You must be able to work some weekends, holiday, and evenings.
• Must be able to lift up to 50 lbs pallet jack is available for use.

Preferred Qualifications:

• A Bachelor or Associates Degree is a plus
• Have a thorough Understanding of Guitar Center retail systems and processes

Pay Rate: $85,000-$95,000/year depending on background and experience.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Why Guitar Center Company? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

About Guitar Center Professionals -- GC Pro

Guitar Center Professional, customized solutions in sound and sight. From personal studios, concert venues, pro content, house of worship, or education, we design and install custom audio-visual systems that exceed your expectations. Make your live sound, video or lighting dream a reality with Guitar Center Professional. Our nationwide network of professionals has the expertise to take your vision from concept to completion. We will tailor an audio or visual solution that fits your vision, budget and space.

About Guitar Center

Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to craft lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

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