Hostess
Capano Management
Hostess
Job Category: Hospitality
Full-Time
On-site
Wayne, PA 19087, USA
Description
Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
Manage the flow of guests by securing reservations, assigning tables, and ensuring efficient seating.
Learn how to calculate and provide accurate wait times and keep guests informed of the statues of their table.
Maintain a clean and organized front-of-house area, including the host station and waiting area.
Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed.
Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible.
Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
Handle guest complaints or issues professionally or bring them to the manager when necessary.
Assist in coordinating reservations and managing the wait list.
Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
Monitor and manage smooth and efficient table turnover.
Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards.
Uphold high standards of cleanliness and hygiene throughout the restaurant.
Useful qualifications:
Previous experience in customer service, preferably in a restaurant or hospitality setting.
Exceptional interpersonal and communication skills to interact effectively with guests and team members.
Strong organizational and multitasking abilities to handle high-volume situations efficiently.
Ability to remain calm and composed under pressure.
Providing excellent service even during busy times.
Knowledge of restaurant operations and familiarity with reservation systems is a plus.
A positive and friendly demeanor.
Flexibility to work evenings, weekends, and holidays as per the restaurant's schedule.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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