Resident Support Specialist

Job Description

Job Description

Resident Support Specialist

Software Development

$21.75 per hour

Monday-Friday, 11:30am-8:00pm

Columbus, Ohio (Onsite)

Temp to Hire

Why You’ll Love This Job:

• Join an entrepreneurial company disrupting the multifamily risk compliance industry – your work will have a real impact
• For the 11:30am-8:00pm shift, you can work remotely from 4:00pm-8:00pm
• Contract role expected through the end of August, with a strong possibility of permanent hire for the right fit
• Opportunity to help shape and improve the company’s operational platform as it grows
• Free parking lot onsite – no parking costs or commute stress

What You’ll Do:

• Serve as the primary point of contact for residents, handling questions, comments, and complaints across phone, email, live chat, and in-person interactions
• Listen to and fully understand resident concerns, then provide timely and effective resolutions – following up to confirm issues are fully resolved
• Maintain in-depth knowledge of products and services to accurately and confidently inform residents
• Review and manage resident accounts, making updates as needed
• Manage and resolve specialized compliance and data-related issues, including administration of the Credit Reporting Error Resolution process (e.g., E-Oscar)
• Serve as the primary support specialist for the Rentistry program – ensuring efficient day-to-day operations and a high level of service for participating clients and residents
• Investigate and resolve client and resident issues specific to the Rentistry program, providing timely and effective solutions
• Complete operational and administrative tasks necessary to maintain accuracy, compliance, and overall program success
• Retrieve and distribute incoming mail in a timely manner
• Contribute to operational efficiency by identifying and suggesting process improvements

What We’re Looking For:

• Strong written and verbal communication skills – you can convey information clearly and professionally in any format
• Active listener who takes time to fully understand what a resident needs before jumping to a solution
• Empathetic and patient, especially with frustrated or difficult callers – you stay calm under pressure
• A balance of customer service experience and analytical or data skills – equally comfortable helping people and solving problems with numbers
• Highly organized with strong time management skills; able to prioritize and multitask in a fast-paced environment
• Positive attitude and a proactive mindset when it comes to learning new systems and adapting to change

Apply Today!

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About Dawson

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