VSO Quality Control and Trainer Manager

$26.57 - $39.86 Hourly

$55,273 - $82,909 Annually

This position is a Pay Band C7

Posting Details

Interviews to be conducted within two weeks after job posting has closed.


Why does the job exist?

This position develops and implements a quality control plan for federal claims. They will develop and provide reports for agency leadership regarding trend analysis. They will identify areas for training and development based on claim metrics, facilitates learning solutions, preparing plans accordingly and provides a high-impact and interactive environment. This position will file claims for federal and state benefits.

This position will maintain current knowledge of and accreditation in accordance with the Title 38 CFR 14.629 and eligibility of benefits under New Mexico Laws of 1978 as amended. The VSO determines eligibility for state and federal benefits in accordance with the Department of Veterans Affairs and the Veterans Administration, Title 38 Laws Appeals process.


How does it get done?

The scope of work of VSO Trainer & Quality Assurance is done by evaluating compositions, functionality and effectiveness of Federal Claims submitted by the New Mexico Department of Veterans Services employees. This position will ensure that NMDVS claims comply with federal law and the National Association of County Veteran Service Officer (NACVSO) expectations. Work is done to evaluate training sessions to address challenges faced by learners and provide guidance to overcome obstacle. This position will keep abreast of new laws and proposed legislation affecting federal claims, adjudication laws, the VA Schedule for Rating Disabilities, the Board of Veterans' Appeals and the Court of Appeals for Veterans' Claims.

This position will:
* Plan and facilitate NMDVS annual and quarterly training programs including presentations, handouts, and assessments to address learning needs for VSOs and encompass audit areas for improvement.
* Speaks, writes and interviews effectively in a variety of locations and circumstances.
* Listens attentively and asks pertinent questions
* Speaks effectively before groups at meetings in the office with veterans' service organizations and other interested groups and conducts briefings and/or presentations on benefits, employment, and training opportunities for veterans.
* Prepares clear and concise correspondence and maintains records in veteran specific databases.
* Establishes and maintains effective working relationships with those contacted throughout the course of work.


Who are the customers?

Work is done in an effort to support the NMDVS Field Services Division and the Veteran Service Officers that work directly with the veterans of New Mexico.


Ideal Candidate

The ideal candidate is someone with excellent customer service, organizational and communication skills. Having prior trainer experience is a plus.


Minimum Qualification

High School diploma or equivalent and four (4) years of experience in eligibility interviewing, case management, medical reporting/coding/billing, or legal office experience. Two (2) years of which must be experience as a certified Veteran Service Officer by the NACVSO. One (1) year of which must be in project management, case management, program management, and personnel management. Three (3) years of active-duty service in the Armed Forces with an honorable character of service will substitute for the required experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required experience. Must be certified as a Veteran Service Officer by the NACVSO in accordance with the Code of Federal Regulations Title 38 CFR § 14.629 and obtain and maintain a VA Personal Identification Verification card within one (1) year of hire.


Employment Requirements

This position does require travel in and around the state for training purposes.


Working Conditions

Office setting, exposure to visual/video display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting.


Supplemental Information

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Agency Contact Information: Robin Wilson, Field Services Division Director Email


For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.