Payment Operations Specialist II

Job Description
The location for this role is Amesbury, MA/Portsmouth, NH

Job Summary: Under the direction of the ACH Payments Team Lead, performs all required functions in accordance with regulatory compliance guidelines, with special focus on payments, various account set-up, account reviews, documentation and product knowledge training of deposit accounts and products. Direct focus on Cash Management services, assisting with day to day operational functions and they are performed in a timely manner.


Qualifications:


To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Additional duties, responsibilities and qualifications may be required and/or assigned as necessary. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Monitor/responsible for the day to day support of Payment Operational functions including; research, analyze and process daily ACH and check exception items, RTP exception items, Positive Pay daily work, complete ACH review & ACH ratio review, debit and credit accounts accordingly, balancing ACH origination files, Lockbox, Sweeps and any other new payment services in accordance with policies, procedures and the NACHA operating rules in a timely and accurate manner.
• Ensure workflows, emails and CRMs assigned to Payment Operations are completed within their SLAs
• Maintain high level of knowledge of the Cash Management products and services and managing inherent risks with these services
• Assist as needed with the processing of wire transfers and callbacks - incoming and outgoing wires.
• Quality control for account service set-up and maintenance of existing accounts to ensure adherence to regulations, policies and procedures.
• Performs monthly monitoring and verification of selected reports
• Keep abreast of industry scams, fraud trends, and evolving security risks to prevent fraud losses to the bank and customer.
• Assist with training and product knowledge as required.
  • Responsible to create and update procedures in accordance with fed and state regulations and communicating changes to appropriate personnel
  • Compile research and tracking of customer's requests and issues
  • Perform and respond to necessary inquiries on deposit customers
  • Follow up and work directly supporting department areas ensuring daily correspondences are researched and resolved in a timely manner
  • Assist in Payment Operations projects, system upgrades and system change notification related to Payment Operations. Perform duties including, participating in meetings, update project plans, complete system testing, document workflows and procedures, and performing other functions to ensure compliance with state and federal guidelines.
  • Cross train to provide backup to Operations Specialist personnel as necessary to expedite workflow
  • Provide prompt, courteous service to internal/external customer promoting professionalism, confidentiality and the desire to assist
  • Perform additional duties as requested or assigned
  • Work with vendors and outside service providers to ensure operational performance standards are maintained
  • Assist with annual and periodic audits

Experience and Skills
JOB REQUIREMENTS

• Highly motivated and experienced managing multiple tasks
• Strong problem-solving skills to provide timely responses
• Demonstrate and promote high ethical standards and behaviors
• Ability to provide excellent customer service and provide timely responses to internal and external customer
• Maintain positive and professional manner at all times
• Completes tasks on time or notifies appropriate person with and alternate plan
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality
  • Ability to work effectively in a team environment and collaborate with others
  • Ability to perform job responsibilities with minimal supervision
  • Ability to adapt and embrace ongoing changes and learn new technology/processes
  • Excellent attention to detail, analysis and decision-making skills
  • Perform additional duties as requested or assigned
  • Enthusiastic customer advocate with strong verbal and written communication skills
  • Experience with MS-Office products, specifically; 365, One Drive, Word, Excel, Visio, PowerPoint
  • Ability to work flexible schedules
  • Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• High school diploma or equivalency required
• Three plus years' banking experience highly preferred
• Strong background in bank operating policies and procedures, banking regulations (state and federal) related to operations field highly preferred
• Knowledge of banking and NACHA Operating Rules preferred

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment

PAY RANGE: $22.57 - $29.35 - hourly

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.