Director of Strategic Accounts

About Counsel

Counsel's mission is to multiply the world's healthcare capacity. We believe in a future in which every person has a personalized, AI-enabled doctor always in their pocket. To accomplish this, we're building the first fully-vertical, AI-native medical group from the ground up. We've redesigned the entire clinical stack with custom AI tools that make our in-house physicians 10x faster and smarter. [learn more on our blog]

Since our founding in 2023, we have formed partnerships with leading healthcare organizations and are on track to serve hundreds of thousands of patients on our platform within the next year. We have raised over $35M from a16z, Google Ventures, Pear VC and other top-tier VC firms.

Our team combines deep expertise in medicine (Harvard, Mt. Sinai, Mass General, UCSF) and technology (MIT, Google, DeepMind, NVIDIA, Stripe, Meta) - and we're looking for exceptional people to join us as we scale.

Join us as we build the future of AI in healthcare!

About the Role

Counsel Health is seeking a Director of Strategic Accounts to drive new business development and growth across our most critical enterprise relationships, including health systems, health plans, and strategic partners. This role is ideal for a senior, consultative sales operator with experience navigating complex multi-stakeholder healthcare buying processes in an early-stage environment.

You will own deals end-to-end, partnering closely with the SVP, Commercial to support early customer relationships and high-priority B2B sales opportunities. This role spans the full pre- and post-sales lifecycle and is expected to develop deep fluency across deal execution, account performance, and expansion strategy.

You'll also own account-level reporting and analytics, translating customer performance, market signals, and operational data into clear recommendations on commercial strategy and long-term growth.

What you'll do

• Identify, develop, and close new business opportunities with enterprise healthcare buyers, and contribute to go-to-market strategy, pricing discussions, and sales enablement materials.
• Manage complex, multi-stakeholder sales cycles involving clinical, technical, legal, and executive teams.
• Build strong relationships with decision makers across health systems, health plans, and digital health partners, serving as the primary point of contact pre and post sale.
• Prepare and synthesize reporting and insights for the SVP, Commercial, supporting pipeline, deal progress, and performance across new and existing accounts.
• Support onboarding, expansion opportunities, and ongoing relationship management, including gathering customer and market needs to help inform product roadmap and features.
• Ensure client satisfaction and alignment while expanding Counsel's relationship to multiple stakeholders.

What you'll bring

• Experience selling into or advising health systems and health plans from an external vantage point, whether as a vendor, consultant, or investor. This role is not suited to candidates whose healthcare background comes from operating inside a health system.
• 2+ years in an analytical professional services role such as strategy consulting or investment banking/private equity.
• 2+ years in a business development, partnerships, or account management role.
• 7+ years of total professional experience.
• Experience in healthcare, digital health, health tech, or related consumer technology industries.
• Expertise in both the pre-sales and post-sales process, executing contracts and expanding Counsel's footprint in large, complex healthcare and consumer health organizations.
• Ability to navigate complex multi-stakeholder ecosystems and build consensus across clinical, technical, legal, and executive stakeholders.
• Motivation to build and navigate ambiguity. You're energized working in a fast-paced, early-stage company with evolving processes.

Location for this role:

NYC - hybrid, Boston - hybrid, East Coast - remote

What we offer

• Impact : Be at the forefront and contribute to groundbreaking, AI-driven healthcare experiences, directly interface with execs at the world's leading tech & healthcare orgs
• Growth : Significant opportunities for broad ownership and professional development within our rapidly scaling startup
• Compensation : Competitive salary + equity
• Benefits : Comprehensive healthcare, vision + dental, 401K, Unlimited PTO, Parental Leave

Our Values

• Patients come first.
  We are clinicians 1st, technologists 2nd. We act with patient trust/safety at the center of every decision.
• Innovate with optimism.
  We are optimistic as we build the future of care delivery from first principles. Challenge the status quo when needed, no sacred cows.
• Right answer wins.
  Debate openly and pick the strongest path. We optimize for the company, not functions. We win and lose as a team.
• Simplicity over complexity.
  We choose clear, elegant solutions and avoid adding complexity that does not serve patients or the team.
• Do fewer things, well .
  We focus, and hold ourselves to the highest bar and pursue excellence in those areas.

#LI-PINJOB

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