Account Executive, PBA Services

Location: Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area) Position Overview As a Pharmacy Benefit Administration (PBA) Account Executive / Strategic Account Executive, you will manage planning, execution, growth, retention, and client satisfaction for assigned clients in the PBA market segment including Health Plans, Third Party Administrators (TPAs), and other Platform services. You will lead the broader Account Management team and collaborate with internal Capital Rx teams to be the client voice and advocate, ensuring ongoing client satisfaction and achievement of client priorities and contractual obligations. Position Responsibilities Work closely with our biggest Texas‑based clients and manage complexities of the highly regulated Texas Department of Insurance market. Provide oversight and direction to the broader Account Management team, focusing on member and client satisfaction, trend management, client growth & retention, regulatory compliance, and service model deliverables. Lead and develop the client relationship strategy and strategic business planning process across the portfolio, incorporating internal staff to build and foster relationships with influencers and decision makers. Maintain thorough knowledge and tracking of contractual obligations on the assigned book of business, including financials, performance guarantees, terms, and reporting/compliance. Manage and facilitate the account renewal and contracting process with a focus on client retention and the client financial/PNL management. Serve as the relationship lead on the assigned book of business, building and fostering relationships with influencers and decision makers at the client. Anticipate customer needs and proactively identify new opportunities within assigned accounts. Develop and maintain comprehensive knowledge of our business, including products and services to field questions from the client side. Collaborate with internal teams to customize offerings and solutions, aligning with Health Plan/TPA account needs and market demands, assembling internal resources to overcome challenges. Analyze and interpret current pharmacy and healthcare trends, competitor activities, and industry regulations to inform strategic decisions, provide proactive recommendations for plan management, and enhance the company's positioning within the PBA Services segment. Lead, coach, and support the Account Team on effective positioning of the Capital Rx value proposition, its suite of products and solutions, and Judi capabilities available to our PBA clients. Partner with Business Development, Underwriting Teams & Senior Account Executives to support PBA account-level growth and retention efforts by providing Capital Rx sales support and market differentiator positioning, including RFP support, broker/consultant engagement, and best & final support for prospective, existing, and new client business development needs. Provide ongoing direction, coordination, and coaching to the broader Account Team to align understanding of the assigned client(s) business lines, strategies, key stakeholders, decision makers, and priorities. Serve as the content expert for Health Plan/TPA clients & opportunities. Identify and help contribute to process improvement efforts. Be accountable and own the client end-to-end, inclusive of service model deliverables, contractual negotiations, client escalations, and PNL management. All employees are responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Required Qualifications Bachelor's or an advanced degree in health administration, business, or relevant professional experience. A Bachelor of Pharmacy (B.S. Pharmacy) or Doctor of Pharmacy (PharmD) degree from an accredited institution is a plus. At least five years of professional experience in pharmacy – working within a health plan, managed care, or pharmacy benefits management (PBM) focused on Health Plans and Payer Commercial (Insured, Self‑Funded, Exchange) and Government Program (Medicare & Medicaid) business lines. Health plan industry experience highly preferred. Market and operational knowledge of Medicare Part D, Medicaid, and Health Exchange pharmacy, along with experience supporting highly regulated business lines. Track record of building trust in internal and external relationships. Solution-focused problem solving and client positioning skills. Exceptional written and verbal communication skills. Ability to work and influence peers in a team effort; leading cross‑functional initiatives, meeting deadlines, and executing on deliverables while building strong internal relationships. Decisive individual with sound technical skills, analytical ability, good judgement, and strong operational focus and detail-oriented perspective. Flexible, highly organized, and able to shift priorities easily and work independently to meet deadlines. Proficient in Microsoft Office Suite with emphasis on Microsoft Excel, large data sets, and other industry software programs. Ability to travel and present to small and large groups; travel is estimated to be up to 25% and variable by season and business cycle. Preferred Qualifications Experience working with clients who are subject to Texas Department of Insurance rules and regulations. Salary Range New York, NY: $163,600 – $204,500 USD Denver, CO: $150,000 – $187,500 USD Charlotte, NC: $136,400 – $170,500 USD Equal Employment Opportunity Statement We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Privacy Statement By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at #J-18808-Ljbffr Capital Rx