Director, Account Management

Job Description

Welcome to AMN Healthcare - Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker's Top 150 Places to Work in Healthcare - three years running.
• Consistently ranked among SIA's Largest Staffing Firms in America.
• Honored with Modern Healthcare's Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006.

The Director, Nursing Account Management is a strategic sales leader responsible for driving revenue growth, strengthening client partnerships, and leading a high-performing account management team. This role develops and executes consultative sales strategies that increase market share, expand existing customer relationships, secure new business opportunities, and deliver exceptional client outcomes.

The Director partners closely with division leadership to optimize team performance, improve operational effectiveness, and exceed financial targets. Through coaching, talent development, and data-driven decision-making, this leader cultivates a culture of accountability, customer focus, and continuous improvement.

Key Responsibilities

Strategic Leadership & Revenue Growth

• Develop and execute strategic sales plans that drive revenue growth, market expansion, and increased customer share.
• Partner with Division and Regional Leadership to align team objectives with organizational goals and business priorities.
• Analyze market trends, customer needs, and competitive intelligence to identify new growth opportunities and maintain a competitive advantage.
• Lead initiatives that improve client retention, account penetration, and overall business performance.

Team Leadership & Development

• Lead, mentor, and develop a team of Account Managers to consistently achieve and exceed performance goals.
• Establish clear expectations, performance metrics, and accountability standards.
• Conduct regular coaching sessions, performance reviews, and career development discussions.
• Foster a collaborative, high-performance culture focused on customer service, sales excellence, and professional growth.
• Partner with Recruitment Leadership to implement training programs and reinforce best practices across teams.

Business Performance & Operations

• Monitor key performance indicators (KPIs), operational metrics, and revenue targets to ensure alignment with business objectives.
• Evaluate team performance through regular reviews and implement action plans to drive continuous improvement.
• Manage departmental resources and budgets to achieve financial goals while maintaining operational efficiency.
• Provide accurate forecasting and strategic recommendations based on market conditions, specialty mix, fill rates, and revenue trends.

Cross-Functional Partnership

• Collaborate with Regional Vice Presidents, Division Vice Presidents, Recruitment Leaders, and other stakeholders to optimize customer outcomes.
• Develop and implement action plans that address changing market conditions, customer demand, and regional performance trends.
• Serve as a trusted advisor and escalation point for key client relationships and complex business challenges.

Qualifications

Required Education & Experience

• Bachelor's degree and 7+ years of progressive leadership experience in sales, account management, healthcare staffing, or a related industry; OR
• High School Diploma/GED and 11+ years of progressive leadership experience in sales, account management, healthcare staffing, or a related industry.

Preferred Experience

• Healthcare staffing, workforce solutions, or healthcare account management experience.
• Experience leading geographically dispersed or hybrid teams.
• Proven track record of achieving revenue growth and operational performance goals.
• Experience developing and implementing strategic sales initiatives.

Key Competencies

Leadership

• Demonstrated ability to inspire, coach, and develop high-performing teams.
• Strong executive presence and ability to influence at all organizational levels.
• Skilled in change management and driving organizational success.

Business Acumen

• Strong analytical, financial, and strategic planning capabilities.
• Ability to interpret market data and translate insights into actionable business strategies.
• Experience with forecasting, budgeting, and performance management.

Communication & Relationship Building

• Exceptional verbal, written, and presentation skills.
• Strong consultative selling and negotiation abilities.
• Proven ability to build and maintain executive-level client relationships.

Execution

• Excellent project management and organizational skills.
• Ability to manage multiple priorities in a fast-paced, metrics-driven environment.
• Results-oriented with strong attention to detail and accountability.

Work Environment

• Work is performed in an office and/or home office environment.
• Ability to operate standard office equipment and technology is required.
• Travel may be required based on business needs.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.

Our Core Values

Respect | Passion | Continuous Improvement | Trust | Customer Focus | Innovation

At AMN Healthcare, we embrace diverse perspectives and experiences that strengthen our teams and enhance the communities we serve. We are committed to fostering an inclusive environment where all team members feel valued, respected, and empowered to contribute to our shared success.

AMN Healthcare is an Equal Opportunity Employer and considers all qualified applicants without regard to protected status, including veterans and individuals with disabilities.

Why Join AMN Healthcare?

• Lead a high-impact team within the nation's largest healthcare workforce solutions organization.
• Influence strategic growth initiatives and key client relationships.
• Partner with senior leaders to shape business strategy and operational excellence.
• Develop talent while driving meaningful outcomes for healthcare organizations and clinicians nationwide.

Pay Rate
$77,000 - $96,000 Salary
Final pay rate is dependent on experience, training, education, and location.

This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.